@font-face{font-family:"Vazirmatn Variable";font-style:normal;font-display:swap;font-weight:100 900;src:url('/fonts/vazirmatn-arabic-variable.woff2') format('woff2-variations');unicode-range:U+0600-06FF,U+0750-077F,U+0870-088E,U+0890-0891,U+0897-08E1,U+08E3-08FF,U+200C-200E,U+2010-2011,U+204F,U+2E41,U+FB50-FDFF,U+FE70-FE74,U+FE76-FEFC}
:root{--ink:#171b25;--muted:#697181;--line:#e7e8ec;--paper:#fff;--warm:#f6f4f1;--red:#e5322c;--red2:#c92224;--charcoal:#222731;--navy:#17243b;--green:#16805e;--amber:#b97816;--shadow:0 26px 74px rgba(25,29,38,.12)}
*{box-sizing:border-box}html{background:var(--warm)}body{margin:0;color:var(--ink);background:var(--warm);font-family:Tahoma,Arial,sans-serif;-webkit-font-smoothing:antialiased}button,textarea,input{font:inherit}button{color:inherit;-webkit-tap-highlight-color:transparent}.site-shell{min-height:100vh;background:radial-gradient(circle at 8% 9%,rgba(229,50,44,.08),transparent 25rem),radial-gradient(circle at 92% 40%,rgba(23,36,59,.07),transparent 28rem),linear-gradient(120deg,#f7f5f2,#f4f4f3)}.red-rail{height:5px;background:linear-gradient(90deg,#9f1820,#e5322c 42%,#ff5a4f 65%,#bc1f23)}
.topbar{min-height:74px;padding:11px clamp(20px,4vw,64px);display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:20px;border-bottom:1px solid rgba(25,29,38,.08);background:rgba(255,255,255,.9);backdrop-filter:blur(18px);position:sticky;top:0;z-index:30}.brand{display:flex;align-items:center;gap:10px;justify-self:start}.brand-mark{width:43px;height:43px;border-radius:8px 17px 17px 17px;display:grid;place-items:center;color:#fff;background:linear-gradient(145deg,#f0443d,#c82126);box-shadow:0 9px 22px rgba(229,50,44,.27);transform:rotate(-7deg)}.brand-mark svg{transform:rotate(7deg)}.brand>div{display:grid;grid-template-columns:auto auto;align-items:center;column-gap:10px;line-height:1}.brand strong{font-size:18px;letter-spacing:-.5px}.brand small{font:700 7px/1 Arial;letter-spacing:1.4px;color:#7c8390;direction:ltr}.brand>div i{grid-column:1/-1;color:#8a909a;font-style:normal;font-size:8px;margin-top:6px}.review-switch{display:flex;gap:4px;padding:4px;background:#ebebee;border-radius:999px}.review-switch button{border:0;background:transparent;color:#747b89;padding:9px 18px;border-radius:999px;font-size:11px;font-weight:700;cursor:pointer;transition:.2s}.review-switch button.active{background:#fff;color:var(--ink);box-shadow:0 2px 10px rgba(23,27,37,.1)}.prototype-badge{justify-self:end;color:#9d272b;background:#fff0ef;border:1px solid #ffd3cf;border-radius:999px;padding:7px 11px;font-size:9px;font-weight:700}

.survey-stage{width:min(100% - 28px,820px);margin:28px auto 70px}.flight-strip{margin:0 12px -1px;padding:15px 20px;color:#fff;background:linear-gradient(116deg,#232832,#171c25);border-radius:24px 24px 0 0;display:grid;grid-template-columns:auto 1fr auto;gap:18px;align-items:center;box-shadow:0 16px 36px rgba(23,27,37,.18);position:relative;overflow:hidden}.flight-strip:after{content:"";position:absolute;width:180px;height:180px;border:1px solid rgba(255,255,255,.07);border-radius:50%;left:-60px;top:-120px}.route{display:flex;align-items:center;direction:ltr;color:#fff;font:700 13px/1 Arial;letter-spacing:1px}.route i{width:25px;border-top:1px solid rgba(255,255,255,.32)}.route b{width:29px;height:29px;display:grid;place-items:center;color:#ff514b;transform:rotate(90deg)}.route-detail{display:flex;flex-direction:column;padding-right:18px;border-right:1px solid rgba(255,255,255,.14)}.route-detail strong{font-size:12px}.route-detail small{color:#b7beca;font-size:9px;margin-top:5px}.flight-strip em{font-style:normal;font-size:8px;color:#bfc5cf;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.09);padding:7px 9px;border-radius:999px}
.survey-card{--accent:var(--red);--soft:#fff0ef;min-height:610px;background:var(--paper);border:1px solid rgba(23,27,37,.06);border-radius:28px;box-shadow:var(--shadow);padding:23px clamp(22px,5vw,50px) 35px;position:relative;overflow:hidden}.survey-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,transparent,var(--accent),transparent);opacity:.8}.survey-card.theme-praise{--accent:#148460;--soft:#eaf8f2}.survey-card.theme-improve{--accent:#c17d15;--soft:#fff5df}.survey-card.theme-complaint{--accent:var(--red);--soft:#fff0ef}
.smart-progress{margin-bottom:25px}.progress-head{display:flex;justify-content:space-between;align-items:center;color:#7c8390;font-size:9px;margin-bottom:13px}.progress-head span:last-child{display:flex;align-items:center;gap:5px;color:var(--accent);font-weight:700}.progress-steps{display:grid;grid-template-columns:repeat(5,1fr);position:relative}.progress-steps:before{content:"";position:absolute;top:13px;right:7%;left:7%;height:1px;background:#e2e3e7}.progress-steps>div{display:flex;align-items:center;flex-direction:column;gap:6px;position:relative;color:#a0a5af;font-size:8px}.progress-steps i{width:27px;height:27px;border-radius:50%;display:grid;place-items:center;background:#f1f2f4;border:3px solid #fff;box-shadow:0 0 0 1px #e0e2e6;font-style:normal;z-index:1}.progress-steps .active{color:var(--accent);font-weight:700}.progress-steps .active i{color:#fff;background:var(--accent);box-shadow:0 0 0 4px var(--soft),0 0 0 5px var(--accent)}.progress-steps .done i{color:#fff;background:var(--accent);box-shadow:0 0 0 1px var(--accent)}
.back-button{border:0;background:transparent;color:#737b88;padding:2px 0 8px;display:flex;align-items:center;gap:4px;font-size:10px;cursor:pointer}.step-pane{animation:pane-in .27s ease both}@keyframes pane-in{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}.step-pane h1,.step-pane h2{letter-spacing:-.7px;line-height:1.55;margin:9px 0 0}.step-pane h1{font-size:clamp(24px,4vw,31px)}.step-pane h2{font-size:clamp(20px,3.3vw,27px)}.step-pane h3{font-size:12px;margin:22px 0 10px}.step-pane h3 small{color:#9399a3;font-weight:400;margin-right:4px}.lead{color:var(--muted);font-size:11px;line-height:1.9;margin:7px 0 21px}.eyebrow{color:var(--accent);font-size:9px;font-weight:800}

.intent-pane{text-align:center;padding-top:4px}.brand-kicker{display:flex;justify-content:center;align-items:center;gap:10px;color:var(--red);font-size:9px;font-weight:800}.brand-kicker i{width:28px;border-top:2px solid var(--red);position:relative}.brand-kicker i:after{content:"";width:5px;height:5px;border-radius:50%;background:var(--red);position:absolute;left:0;top:-3px}.intent-pane h1{max-width:590px;margin:12px auto 0}.intent-pane .lead{max-width:620px;margin:8px auto 23px}.intent-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;text-align:right}.intent-grid>button{min-height:184px;border:1px solid var(--line);border-radius:20px;background:#fff;padding:17px 14px;display:grid;grid-template-columns:1fr auto;grid-template-rows:auto 1fr;gap:12px;cursor:pointer;transition:.2s;position:relative;overflow:hidden}.intent-grid>button:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:#aaa}.intent-grid>button.praise:before{background:#168460}.intent-grid>button.improve:before{background:#c17d15}.intent-grid>button.complaint:before{background:var(--red)}.intent-grid>button:hover{transform:translateY(-4px);box-shadow:0 14px 26px rgba(25,29,38,.09)}.intent-grid>button>svg{align-self:center;color:#a5aab3}.intent-grid>button>span:nth-child(2){display:flex;flex-direction:column}.intent-icon{width:47px;height:47px;border-radius:15px;display:grid;place-items:center;grid-column:1/-1}.praise .intent-icon{color:#137b5b;background:#e9f8f2}.improve .intent-icon{color:#a86e14;background:#fff5df}.complaint .intent-icon{color:#c92d2b;background:#fff0ef}.intent-grid strong{font-size:12px;line-height:1.7}.intent-grid small{color:#7b8391;font-size:9px;line-height:1.8;margin-top:5px}.intent-grid em{display:flex;align-items:center;gap:4px;color:#9aa0ab;font-size:8px;font-style:normal;margin-top:auto}.trust-row{display:flex;align-items:center;justify-content:center;gap:11px;color:#7f8692;font-size:8px;background:#f7f7f9;border-radius:12px;padding:11px 13px;margin-top:17px}.trust-row span{display:flex;align-items:center;gap:5px}.trust-row i{height:18px;border-right:1px solid #dedfe4}

.empathy-box{display:grid;grid-template-columns:43px 1fr;gap:12px;align-items:center;border-radius:15px;padding:13px 14px;margin:1px 0 17px;text-align:right}.empathy-box>svg{width:43px;height:43px;padding:10px;border-radius:13px}.empathy-box>div{display:flex;flex-direction:column}.empathy-box strong{font-size:11px}.empathy-box span{font-size:8px;line-height:1.9;margin-top:4px}.empathy-box.praise{color:#17664f;background:#eaf7f2}.empathy-box.praise>svg{background:#d7f0e7}.empathy-box.improve{color:#805712;background:#fff5df}.empathy-box.improve>svg{background:#ffecc4}.empathy-box.complaint{color:#8f2d2b;background:#fff1ef}.empathy-box.complaint>svg{background:#ffdedb}
.journey-grid.six{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.journey-grid button{min-height:71px;border:1px solid var(--line);border-radius:15px;background:#fff;padding:12px;display:grid;grid-template-columns:41px 1fr auto;align-items:center;gap:10px;text-align:right;cursor:pointer;transition:.18s}.journey-grid button:hover{border-color:color-mix(in srgb,var(--accent) 45%,#fff);background:color-mix(in srgb,var(--soft) 55%,#fff);transform:translateY(-1px)}.icon-box{width:41px;height:41px;border-radius:12px;display:grid;place-items:center;color:var(--accent);background:var(--soft)}.journey-grid button>span:nth-child(2),.team-grid button>span:nth-child(2){display:flex;flex-direction:column}.journey-grid strong,.team-grid strong{font-size:11px}.journey-grid small,.team-grid small{color:#8b929f;font-size:8px;margin-top:4px}.journey-grid button>svg,.topic-grid button>svg{color:#a1a7b1}
.selection-context{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;margin-bottom:17px;padding:10px;border:1px solid var(--line);border-radius:14px}.selection-context>div{display:flex;flex-direction:column}.selection-context small{color:#949aa4;font-size:8px}.selection-context strong{font-size:11px;margin-top:3px}.selection-context em{color:var(--accent);background:var(--soft);font-size:8px;font-style:normal;font-weight:700;padding:6px 8px;border-radius:999px}.topic-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.topic-grid button{min-height:51px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:10px 13px;display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:7px;text-align:right;font-size:10px;cursor:pointer}.topic-grid button:hover{border-color:color-mix(in srgb,var(--accent) 45%,#fff);background:var(--soft)}.topic-grid button small{font-size:7px;color:var(--accent);background:var(--soft);padding:4px 6px;border-radius:999px}.other-link,.text-button{display:block;margin:16px auto 0;border:0;background:transparent;color:#7b8390;font-size:9px;text-decoration:underline;text-underline-offset:4px;cursor:pointer}
.empathy-line{font-size:9px;line-height:1.9;padding:10px 12px;border-right:3px solid var(--accent);border-radius:5px 11px 11px 5px;background:var(--soft);color:#5f6876;margin-bottom:15px}.team-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.team-grid button{min-height:76px;border:1px solid var(--line);border-radius:15px;background:#fff;padding:11px;display:grid;grid-template-columns:41px 1fr;align-items:center;gap:10px;text-align:right;position:relative;cursor:pointer}.team-grid button.selected{border-color:var(--accent);background:color-mix(in srgb,var(--soft) 60%,#fff);box-shadow:0 0 0 2px color-mix(in srgb,var(--soft) 85%,#fff)}.team-grid button>i{position:absolute;left:8px;top:8px;width:18px;height:18px;border-radius:50%;display:grid;place-items:center;color:#fff;background:var(--accent)}
.staff-row{display:grid;grid-template-columns:repeat(4,1fr);gap:7px}.staff-row button{min-height:112px;border:1px solid var(--line);border-radius:14px;background:#fff;padding:9px 4px;display:flex;align-items:center;flex-direction:column;cursor:pointer}.staff-row button>span{width:39px;height:39px;border-radius:50%;display:grid;place-items:center;color:#fff;background:linear-gradient(145deg,#48566d,#1d293a);border:3px solid #edf0f4;margin-bottom:7px;font-size:12px;font-weight:800}.staff-row button>span.muted{background:#a8adb6}.staff-row button strong{font-size:9px}.staff-row button small{color:#9298a3;font-size:7px;margin-top:4px}.staff-row button.selected{border-color:var(--accent);background:var(--soft)}.tag-wrap{display:flex;flex-wrap:wrap;gap:7px}.tag-wrap button{border:1px solid var(--line);border-radius:999px;background:#fff;color:#5f6774;padding:8px 11px;font-size:8px;display:flex;align-items:center;gap:4px;cursor:pointer}.tag-wrap button.selected{color:var(--accent);border-color:color-mix(in srgb,var(--accent) 45%,#fff);background:var(--soft)}
.dimension-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.dimension-grid button{min-height:52px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:10px 13px;display:flex;align-items:center;gap:9px;font-size:10px;cursor:pointer}.dimension-grid button>span,.outcome-grid button>span{width:23px;height:23px;border-radius:7px;display:grid;place-items:center;background:#f1f2f4;color:#fff}.dimension-grid button>span i,.outcome-grid button>span i{width:7px;height:7px;border:1px solid #aaa;border-radius:50%}.dimension-grid button.selected,.outcome-grid button.selected{border-color:var(--accent);background:var(--soft);color:var(--accent)}.dimension-grid button.selected>span,.outcome-grid button.selected>span{background:var(--accent)}
.acknowledge{display:flex;align-items:center;gap:9px;padding:10px 12px;border-radius:13px;background:#f6f8f7;margin-bottom:15px}.acknowledge>span{width:29px;height:29px;border-radius:50%;display:grid;place-items:center;color:#fff;background:#1b8b68}.acknowledge>div{display:flex;flex-direction:column}.acknowledge small{color:#858d99;font-size:7px}.acknowledge strong{font-size:10px;margin-top:3px}.impact-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.impact-grid button{min-height:47px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:9px 12px;display:flex;align-items:center;gap:7px;font-size:9px;text-align:right;cursor:pointer}.impact-grid button.selected{color:var(--accent);border-color:var(--accent);background:var(--soft)}.urgent-check{display:grid;grid-template-columns:auto auto 1fr;gap:9px;align-items:center;margin-top:12px;padding:11px 12px;border:1px solid #ffd1cd;background:#fff6f4;border-radius:13px;cursor:pointer}.urgent-check input{width:17px;height:17px;accent-color:var(--red)}.urgent-check>span{width:33px;height:33px;border-radius:10px;display:grid;place-items:center;color:var(--red);background:#ffe7e4}.urgent-check>div{display:flex;flex-direction:column}.urgent-check strong{font-size:9px}.urgent-check small{color:#8b7b7b;font-size:7px;margin-top:3px}
.outcome-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.outcome-grid button{min-height:50px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:9px 11px;display:flex;align-items:center;gap:8px;text-align:right;cursor:pointer}.outcome-grid strong{font-size:9px}.primary-button{width:100%;min-height:50px;margin-top:18px;border:0;border-radius:14px;color:#fff;background:linear-gradient(135deg,var(--accent),color-mix(in srgb,var(--accent) 78%,#111));box-shadow:0 10px 24px color-mix(in srgb,var(--accent) 25%,transparent);display:flex;justify-content:center;align-items:center;gap:7px;font-size:11px;font-weight:800;cursor:pointer}.primary-button:disabled{filter:grayscale(.7);opacity:.35;box-shadow:none;cursor:not-allowed}
.structured-summary{display:flex;align-items:stretch;gap:11px;background:#f7f7f9;border-radius:13px;padding:10px 12px;margin-bottom:15px}.structured-summary>div{display:flex;flex:1;flex-direction:column}.structured-summary small{color:#969ca6;font-size:7px}.structured-summary strong{font-size:9px;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.structured-summary>i{border-right:1px solid #dddfe4}.compact-ratings{display:grid;grid-template-columns:repeat(5,1fr);gap:6px;margin:14px 0 17px}.compact-ratings button{min-height:76px;border:1px solid var(--line);border-radius:13px;background:#fff;padding:7px 2px;display:flex;align-items:center;justify-content:center;flex-direction:column;cursor:pointer}.compact-ratings button>span{font-size:23px}.compact-ratings strong{font-size:8px;margin-top:3px}.compact-ratings small{color:#9ca1aa;font-size:6px;margin-top:3px}.compact-ratings button.selected{border-color:var(--accent);background:var(--soft);box-shadow:0 0 0 2px color-mix(in srgb,var(--soft) 90%,#fff)}.return-question{display:flex;align-items:center;justify-content:space-between;gap:10px;border-top:1px solid #ececef;border-bottom:1px solid #ececef;padding:12px 0;margin-bottom:15px}.return-question>strong{font-size:9px}.return-question>div{display:flex;gap:5px}.return-question button,.followup-choice button,.contact-options button{border:1px solid var(--line);border-radius:999px;background:#fff;padding:7px 12px;font-size:8px;cursor:pointer}.return-question button.selected,.followup-choice button.selected,.contact-options button.selected{color:#fff;background:var(--accent);border-color:var(--accent)}
.comment-label{display:block;position:relative}.comment-label>span{display:flex;justify-content:space-between;font-size:9px;font-weight:700;margin-bottom:7px}.comment-label>span small{font-weight:400;color:#969ca6}.comment-label textarea{width:100%;min-height:82px;resize:vertical;border:1px solid var(--line);border-radius:13px;background:#fcfcfd;color:var(--ink);padding:11px;outline:none;font-size:9px}.comment-label textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--soft)}.comment-label textarea::placeholder{color:#b2b6be}.comment-label em{position:absolute;left:9px;bottom:8px;color:#a0a5ad;font-size:7px;font-style:normal;direction:ltr}.upload-box{display:flex;align-items:center;gap:9px;border:1px dashed #cfd2d8;background:#fafbfb;border-radius:12px;padding:9px 11px;margin-top:9px;cursor:pointer}.upload-box input{position:absolute;opacity:0;pointer-events:none}.upload-box svg{color:#737c89}.upload-box>span{display:flex;flex-direction:column}.upload-box strong{font-size:8px;max-width:340px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.upload-box small{color:#969ca7;font-size:7px;margin-top:3px}.followup-box{background:#f6f7f9;border-radius:13px;padding:11px;margin-top:9px}.followup-box>strong{font-size:9px}.followup-choice{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:8px}.followup-choice button{border-radius:10px}.contact-options{display:grid;grid-template-columns:auto repeat(3,auto);align-items:center;gap:6px;margin-top:9px;padding-top:9px;border-top:1px solid #e1e2e6}.contact-options span{font-size:7px;color:#858d99}.contact-options span:nth-of-type(2){margin-right:auto}.contact-options button{padding:6px 9px}.consent-check{display:flex;align-items:center;gap:8px;background:#f6f7f9;border-radius:11px;padding:10px;margin-top:9px;font-size:8px;cursor:pointer}.consent-check input{display:none}.consent-check>span{width:31px;height:19px;border-radius:99px;background:#c9cdd4;position:relative}.consent-check>span:after{content:"";width:13px;height:13px;border-radius:50%;background:#fff;position:absolute;top:3px;right:3px;transition:.2s}.consent-check input:checked+span{background:var(--accent)}.consent-check input:checked+span:after{transform:translateX(-12px)}.primary-button.final{margin-top:11px}.consent{display:flex;align-items:center;justify-content:center;gap:5px;color:#969ca6;font-size:7px;margin:8px 0 0}.demo-note{text-align:center;color:#858c98;font-size:8px;margin:14px 0 0}

.done-card{min-height:610px;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;padding-inline:clamp(25px,7vw,72px)}.brand-watermark{position:absolute;left:-20px;top:20px;color:#f6f6f7;font:900 92px/1 Arial;letter-spacing:-8px;transform:rotate(-7deg)}.done-mark{width:75px;height:75px;border-radius:50%;display:grid;place-items:center;color:#fff;background:var(--accent);box-shadow:0 15px 32px color-mix(in srgb,var(--accent) 30%,transparent);margin-bottom:19px}.done-card h1{max-width:590px;font-size:clamp(21px,3.8vw,29px);line-height:1.65;margin:9px 0}.done-card>p{color:var(--muted);font-size:10px}.case-summary{width:min(100%,570px);display:grid;grid-template-columns:repeat(3,1fr);border:1px solid var(--line);border-radius:13px;margin:14px 0;overflow:hidden}.case-summary>div{display:flex;flex-direction:column;padding:11px;border-left:1px solid var(--line)}.case-summary>div:last-child{border-left:0}.case-summary small{color:#949aa5;font-size:7px}.case-summary strong{font-size:9px;margin-top:4px}.done-insight{width:min(100%,570px);display:flex;gap:9px;text-align:right;background:var(--soft);color:#55606e;padding:11px 13px;border-radius:13px}.done-insight>svg{color:var(--accent);flex:0 0 auto}.done-insight>div{display:flex;flex-direction:column}.done-insight strong{font-size:9px}.done-insight span{font-size:7px;line-height:1.8;margin-top:3px}

.manager-shell{width:min(100% - 44px,1260px);margin:31px auto 66px}.manager-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:22px}.manager-heading h1{font-size:30px;letter-spacing:-.9px;margin:5px 0 2px}.manager-heading p{color:var(--muted);font-size:10px;margin:0}.period-select{display:flex;background:#e9eaed;border-radius:11px;padding:4px}.period-select button{border:0;background:transparent;color:#727a88;border-radius:8px;padding:8px 12px;font-size:8px;font-weight:700;cursor:pointer}.period-select button.active{background:#fff;color:var(--ink);box-shadow:0 3px 9px rgba(23,27,37,.08)}.alert-banner{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;background:linear-gradient(105deg,#fff4f2,#fffdfc);border:1px solid #ffd5d1;border-radius:15px;padding:13px 15px;margin-bottom:12px}.alert-banner>span{width:33px;height:33px;border-radius:10px;display:grid;place-items:center;color:#fff;background:var(--red);font:800 17px Arial}.alert-banner strong{font-size:10px}.alert-banner p{color:#7a7174;font-size:8px;line-height:1.7;margin:3px 0 0}.alert-banner button,.panel-title button{border:0;background:transparent;color:var(--red2);font-size:8px;font-weight:700;display:flex;align-items:center;gap:4px;cursor:pointer}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:11px;margin-bottom:11px}.metric-grid article{display:flex;align-items:center;gap:11px;background:#fff;border:1px solid rgba(23,27,37,.07);border-radius:15px;padding:13px;box-shadow:0 6px 18px rgba(23,27,37,.04)}.metric-grid article>b{width:41px;height:41px;border-radius:12px;display:grid;place-items:center;flex:0 0 auto;font-size:18px}.metric-grid .coral{color:#ce332e;background:#fff0ef}.metric-grid .amber{color:#aa7117;background:#fff5df}.metric-grid .violet{color:#6b53bd;background:#f1eeff}.metric-grid .teal{color:#137a5c;background:#e9f8f2}.metric-grid article>div{display:grid;grid-template-columns:auto auto;align-items:baseline;flex:1}.metric-grid small{grid-column:1/-1;color:#818896;font-size:8px;margin-bottom:4px}.metric-grid strong{font-size:20px}.metric-grid strong i{font-size:7px;color:#9298a3;font-style:normal}.metric-grid em{justify-self:end;font-size:7px;font-style:normal;border-radius:6px;padding:4px 5px}.up{color:#16805e;background:#e9f8f2}.down{color:#cc3833;background:#fff0ef}.dashboard-grid{display:grid;grid-template-columns:.88fr 1.12fr;gap:11px}.panel{background:#fff;border:1px solid rgba(23,27,37,.07);border-radius:17px;padding:17px;box-shadow:0 7px 22px rgba(23,27,37,.04)}.panel-title{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:17px}.panel-title h2{font-size:11px;margin:0}.panel-title p{color:#8e949f;font-size:7px;margin:4px 0 0}.panel-title>span{color:#747c89;background:#f2f3f5;border-radius:999px;padding:5px 7px;font-size:7px}.voice-stack{display:flex;overflow:hidden;height:11px;border-radius:999px;background:#eee}.voice-stack div{height:100%}.voice-stack .praise,.voice-legend .praise{background:#218767}.voice-stack .improve,.voice-legend .improve{background:#dfa13c}.voice-stack .complaint,.voice-legend .complaint{background:#e34a43}.voice-legend{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-top:12px}.voice-legend>div{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:5px}.voice-legend i{width:7px;height:7px;border-radius:50%}.voice-legend span{color:#747c89;font-size:7px}.voice-legend strong{font-size:8px}.positive-moment{display:grid;grid-template-columns:auto 1fr auto;gap:9px;align-items:center;background:#f1f8f5;border-radius:12px;padding:10px;margin-top:18px}.positive-moment>svg{color:#16805e}.positive-moment>div{display:flex;flex-direction:column}.positive-moment small{color:#7c8a85;font-size:6px}.positive-moment strong{font-size:8px;margin-top:3px}.positive-moment>b{color:#16805e;font-size:9px}.driver-list{display:flex;flex-direction:column;gap:10px}.driver-label{display:flex;justify-content:space-between;font-size:8px;margin-bottom:5px}.driver-label span{font-size:7px}.worse{color:#dc443a!important}.better{color:#14805e!important}.bar-track{display:flex;align-items:center;gap:7px;height:7px;background:#f0f1f3;border-radius:999px;direction:rtl}.bar-track>i{height:100%;border-radius:999px}.bar-track>b{font-size:7px;color:#667080;min-width:22px}.bar-track .red{background:#e84a43}.bar-track .orange{background:#efa044}.bar-track .green{background:#2c9c79}.bar-track .blue{background:#4d7bb2}.bar-track .gray{background:#999faa}.action-panel{grid-column:1/-1}.action-table{font-size:8px}.action-table>div{display:grid;grid-template-columns:2fr 1fr .65fr .8fr;align-items:center;min-height:40px;border-top:1px solid #f0f1f3}.action-table .action-head{color:#959ba6;min-height:26px;border-top:0}.action-table>div>span:first-child{display:flex;align-items:center;gap:7px}.priority{width:21px;height:21px;border-radius:6px;display:grid;place-items:center;font-size:7px}.priority.high{color:#c63732;background:#ffecea}.priority.mid{color:#9b6812;background:#fff3d9}.priority.low{color:#2f678f;background:#eaf3fa}.status{font-style:normal;border-radius:999px;padding:4px 6px;font-size:7px}.status.doing{color:#94620d;background:#fff3d8}.status.new{color:#c43a34;background:#ffecea}.status.review{color:#376b91;background:#e9f3fa}.manager-footnote{display:flex;justify-content:center;align-items:center;gap:6px;color:#7e8692;font-size:7px;margin-top:14px}

@media(max-width:820px){.topbar{grid-template-columns:1fr auto;min-height:66px;padding:9px 15px}.review-switch{position:fixed;right:50%;bottom:13px;transform:translateX(50%);z-index:40;box-shadow:0 8px 28px rgba(23,27,37,.2)}.review-switch button{padding:9px 13px}.prototype-badge{display:none}.survey-stage{width:min(100% - 18px,700px);margin-top:18px;padding-bottom:55px}.manager-shell{width:min(100% - 22px,700px);padding-bottom:55px}.metric-grid{grid-template-columns:1fr 1fr}.dashboard-grid{grid-template-columns:1fr}.action-panel{grid-column:auto}}
@media(max-width:560px){.brand-mark{width:38px;height:38px}.brand strong{font-size:16px}.brand>div i{font-size:7px}.flight-strip{margin-inline:7px;padding:12px;grid-template-columns:1fr auto;gap:9px;border-radius:20px 20px 0 0}.route{grid-column:1/2}.route-detail{grid-column:1/2;grid-row:2;border-right:0;padding-right:0}.flight-strip>em{grid-column:2;grid-row:1/3}.survey-card{min-height:620px;padding:18px 15px 26px;border-radius:22px}.progress-head{font-size:8px}.progress-steps>div span{font-size:6px}.progress-steps i{width:24px;height:24px}.progress-steps:before{top:11px}.intent-grid{grid-template-columns:1fr;gap:8px}.intent-grid>button{min-height:92px;grid-template-columns:43px 1fr auto;grid-template-rows:1fr;padding:12px;align-items:center}.intent-icon{grid-column:auto;width:41px;height:41px}.intent-grid>button>svg{grid-column:3}.intent-grid small{line-height:1.6}.trust-row{display:grid;grid-template-columns:auto 1fr;text-align:right}.trust-row i{display:none}.journey-grid.six,.topic-grid,.team-grid,.dimension-grid,.impact-grid,.outcome-grid{grid-template-columns:1fr}.journey-grid button{min-height:66px}.selection-context{grid-template-columns:auto 1fr}.selection-context em{grid-column:1/-1;justify-self:start}.staff-row{grid-template-columns:repeat(2,1fr)}.structured-summary{display:grid;grid-template-columns:1fr 1fr}.structured-summary>i{display:none}.structured-summary>div:last-child{grid-column:1/-1}.compact-ratings{gap:4px}.compact-ratings button{min-height:67px}.compact-ratings button>span{font-size:20px}.return-question{align-items:flex-start;flex-direction:column}.return-question>div{width:100%}.return-question button{flex:1}.contact-options{grid-template-columns:1fr repeat(3,1fr)}.contact-options span{grid-column:1/-1}.case-summary{grid-template-columns:1fr}.case-summary>div{border-left:0;border-bottom:1px solid var(--line)}.case-summary>div:last-child{border-bottom:0}.manager-heading{align-items:flex-start;flex-direction:column}.period-select{width:100%}.period-select button{flex:1}.alert-banner{grid-template-columns:auto 1fr}.alert-banner button{grid-column:1/-1;justify-self:end}.metric-grid{grid-template-columns:1fr}.action-panel{overflow-x:auto}.action-table{min-width:520px}.voice-legend{grid-template-columns:1fr}.manager-footnote{align-items:flex-start;line-height:1.7}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;transition-duration:.01ms!important}}

/* Sepehran passenger experience — readability and brand refinement */
:root{--ink:#162033;--muted:#5e697b;--line:#dde3ec;--warm:#f3f6fb;--red:#ec242c;--red2:#c81725;--navy:#102a6a;--blue:#123aa5;--shadow:0 24px 70px rgba(20,37,76,.14)}
body{background:var(--warm);font-family:Tahoma,"Segoe UI",Arial,sans-serif;font-size:16px}
.site-shell{background:radial-gradient(circle at 8% 12%,rgba(236,36,44,.08),transparent 28rem),radial-gradient(circle at 90% 34%,rgba(18,58,165,.09),transparent 32rem),linear-gradient(135deg,#f7f8fb,#eef3fa)}
.red-rail{height:6px;background:linear-gradient(90deg,#a50e1d,#ec242c 48%,#ff4950 67%,#173b9a)}
.topbar{min-height:82px;padding:12px clamp(20px,4vw,68px);border-bottom-color:rgba(16,42,106,.1);background:rgba(255,255,255,.94)}
.brand-mark{width:48px;height:48px;border-radius:11px 20px 20px 20px;background:linear-gradient(145deg,#ff3c42,#c81725);box-shadow:0 10px 24px rgba(236,36,44,.28)}
.brand strong{font-size:18px;color:#121f3a}
.brand small{font-size:9px;letter-spacing:.5px;color:#173b8f}
.brand>div i{font-size:10px;color:#727d90}
.review-switch{background:#e9eef7;border:1px solid #dce3ef}
.review-switch button{min-height:40px;padding:9px 20px;font-size:12px}
.review-switch button.active{color:#102a6a}
.prototype-badge{color:#a51520;background:#fff2f2;border-color:#ffcfd2;padding:8px 13px;font-size:11px}

.survey-stage{width:min(100% - 28px,920px);margin:24px auto 74px}
.survey-hero{height:250px;border-radius:30px 30px 20px 20px;position:relative;overflow:hidden;color:#fff;background-image:linear-gradient(90deg,rgba(8,24,70,.1) 0%,rgba(8,25,72,.45) 46%,rgba(7,25,72,.94) 100%),linear-gradient(0deg,rgba(6,21,61,.28),rgba(6,21,61,.08)),url('/sepehran-aircraft.webp');background-size:cover;background-position:center 61%;box-shadow:0 24px 54px rgba(16,42,106,.24)}
.survey-hero:after{content:"";position:absolute;inset:0;border:1px solid rgba(255,255,255,.2);border-radius:inherit;pointer-events:none}
.hero-copy{position:absolute;z-index:1;right:0;top:0;bottom:0;width:57%;padding:34px 38px;display:flex;justify-content:center;align-items:flex-start;flex-direction:column;text-shadow:0 2px 16px rgba(5,18,53,.48)}
.hero-copy span{display:inline-flex;align-items:center;gap:8px;font-size:12px;font-weight:800;letter-spacing:.1px;color:#ffdadd}
.hero-copy span:before{content:"";width:28px;border-top:3px solid #ec242c}
.hero-copy h1{max-width:420px;margin:10px 0 5px;font-size:31px;line-height:1.55;letter-spacing:-1px}
.hero-copy p{margin:0;color:#e5ebf8;font-size:14px}
.hero-signature{position:absolute;z-index:1;left:28px;bottom:22px;display:flex;align-items:flex-start;flex-direction:column;direction:ltr;text-shadow:0 2px 12px rgba(5,18,53,.5)}
.hero-signature strong{font:800 13px/1 Arial;letter-spacing:1.6px}
.hero-signature small{margin-top:6px;font:11px/1 Arial;color:#dbe5ff}

.flight-strip{z-index:2;margin:-32px 24px 0;padding:16px 20px;background:linear-gradient(112deg,rgba(12,30,75,.98),rgba(18,31,58,.98));border:1px solid rgba(255,255,255,.13);border-radius:18px;box-shadow:0 18px 38px rgba(15,29,61,.25)}
.route{font-size:14px}.route-detail strong{font-size:14px}.route-detail small{font-size:11px;line-height:1.6}.flight-strip em{font-size:10px;padding:8px 10px}

.survey-card{min-height:650px;margin-top:16px;border-color:rgba(16,42,106,.08);border-radius:26px;padding:30px clamp(28px,6vw,60px) 42px}
.smart-progress{margin-bottom:29px}.progress-head{font-size:12px;margin-bottom:16px}.progress-steps>div{gap:8px;font-size:11px}.progress-steps i{width:31px;height:31px}.progress-steps:before{top:15px}.back-button{min-height:40px;font-size:13px;margin-bottom:4px}
.step-pane h1{font-size:clamp(27px,4vw,34px)}.step-pane h2{font-size:clamp(22px,3.2vw,28px)}.step-pane h3{font-size:16px;margin:25px 0 12px}.step-pane h3 small{font-size:12px}.lead{font-size:14px;line-height:1.95;margin:8px 0 24px}.eyebrow{font-size:12px}.brand-kicker{font-size:12px}

.intent-grid{gap:13px}.intent-grid>button{min-height:205px;border-radius:22px;padding:19px 17px;gap:14px}.intent-icon{width:52px;height:52px}.intent-grid strong{font-size:16px;line-height:1.8}.intent-grid small{font-size:13px;line-height:1.9;margin-top:7px}.intent-grid em{font-size:11px}.trust-row{font-size:11px;line-height:1.7;padding:13px 15px;margin-top:20px}
.empathy-box{grid-template-columns:50px 1fr;gap:14px;padding:15px 16px;margin-bottom:21px}.empathy-box>svg{width:50px;height:50px}.empathy-box strong{font-size:14px}.empathy-box span{font-size:12px;line-height:1.9;margin-top:5px}
.journey-grid.six{gap:11px}.journey-grid button{min-height:92px;border-radius:17px;padding:14px;grid-template-columns:48px 1fr auto;gap:12px}.icon-box{width:48px;height:48px;border-radius:14px}.journey-grid strong,.team-grid strong{font-size:14px;line-height:1.65}.journey-grid small,.team-grid small{font-size:11.5px;line-height:1.65;margin-top:4px}
.selection-context{gap:12px;margin-bottom:21px;padding:13px;border-radius:16px}.selection-context small{font-size:11px}.selection-context strong{font-size:14px}.selection-context em{font-size:10px;padding:7px 10px}
.topic-grid{gap:10px}.topic-grid button{min-height:66px;border-radius:15px;padding:12px 15px;gap:9px;font-size:14px;line-height:1.7}.topic-grid button small{font-size:10px;padding:5px 8px;white-space:nowrap}.other-link,.text-button{font-size:12px;margin-top:20px}
.empathy-line{font-size:13px;line-height:1.95;padding:13px 15px;margin-bottom:20px}.team-grid{gap:11px}.team-grid button{min-height:96px;border-radius:17px;padding:14px;grid-template-columns:48px 1fr;gap:12px}.staff-row{gap:9px}.staff-row button{min-height:128px;padding:12px 6px}.staff-row button>span{width:46px;height:46px;font-size:14px}.staff-row button strong{font-size:12px}.staff-row button small{font-size:10px;line-height:1.6}.tag-wrap{gap:9px}.tag-wrap button{min-height:44px;padding:10px 14px;font-size:13px;line-height:1.5}
.dimension-grid,.impact-grid,.outcome-grid{gap:10px}.dimension-grid button,.impact-grid button,.outcome-grid button{min-height:62px;border-radius:15px;padding:12px 15px;font-size:14px;line-height:1.6}.outcome-grid strong{font-size:13px}.dimension-grid button>span,.outcome-grid button>span{width:28px;height:28px}.acknowledge{padding:13px 15px;margin-bottom:20px}.acknowledge small{font-size:10px}.acknowledge strong{font-size:13px}.urgent-check{padding:14px 15px;margin-top:15px}.urgent-check strong{font-size:13px}.urgent-check small{font-size:11px;line-height:1.6}.primary-button{min-height:58px;margin-top:22px;border-radius:16px;font-size:15px}
.structured-summary{padding:13px 15px;margin-bottom:20px}.structured-summary small{font-size:10px}.structured-summary strong{font-size:12px}.compact-ratings{gap:8px;margin:17px 0 20px}.compact-ratings button{min-height:91px;border-radius:15px}.compact-ratings button>span{font-size:28px}.compact-ratings strong{font-size:12px}.compact-ratings small{font-size:9px}.return-question{padding:15px 0;margin-bottom:19px}.return-question>strong{font-size:13px;line-height:1.7}.return-question button,.followup-choice button,.contact-options button{min-height:40px;padding:8px 13px;font-size:11px}.comment-label>span{font-size:13px;line-height:1.8}.comment-label>span small{font-size:10px}.comment-label textarea{min-height:108px;padding:14px;font-size:14px;line-height:1.9}.comment-label em{font-size:10px}.upload-box{min-height:58px;padding:12px 14px}.upload-box strong{font-size:12px}.upload-box small{font-size:10px}.followup-box{padding:14px;margin-top:12px}.followup-box>strong{font-size:13px}.followup-choice{gap:8px;margin-top:10px}.contact-options{gap:8px;margin-top:12px;padding-top:12px}.contact-options span{font-size:10px}.contact-options button{padding:8px 11px}.consent-check{min-height:52px;padding:12px;font-size:12px;line-height:1.7}.consent{font-size:10px;line-height:1.7}.demo-note{font-size:10px;line-height:1.8}
.done-card>p{font-size:13px}.case-summary{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));margin:17px 0}.case-summary small{font-size:10px}.case-summary strong{font-size:13px}.done-insight{padding:14px 16px}.done-insight strong{font-size:13px}.done-insight span{font-size:11px;line-height:1.8}

.manager-heading p{font-size:13px;line-height:1.7}.period-select button{min-height:40px;font-size:11px}.alert-banner strong{font-size:13px}.alert-banner p{font-size:11px}.alert-banner button,.panel-title button{font-size:11px}.metric-grid small{font-size:11px}.metric-grid strong{font-size:22px}.metric-grid strong i,.metric-grid em{font-size:10px}.panel-title h2{font-size:15px}.panel-title p,.panel-title>span{font-size:10px}.voice-legend span,.voice-legend strong,.positive-moment strong,.positive-moment>b,.driver-label,.action-table{font-size:11px}.positive-moment small,.driver-label span,.status,.priority{font-size:9px}.manager-footnote{font-size:10px;line-height:1.8}

@media(max-width:820px){.topbar{min-height:74px}.survey-stage{width:min(100% - 18px,720px);margin-top:14px}.survey-hero{height:225px}.hero-copy{width:66%;padding:28px}.hero-copy h1{font-size:27px}.manager-shell{width:min(100% - 22px,720px)}}
@media(max-width:560px){.topbar{padding:10px 13px}.brand{gap:8px}.brand-mark{width:42px;height:42px}.brand strong{font-size:14px}.brand small{font-size:8px}.brand>div i{font-size:9px}.review-switch button{min-height:42px;padding:9px 12px;font-size:11px}.survey-stage{width:calc(100% - 12px);margin-top:6px}.survey-hero{height:210px;border-radius:24px 24px 16px 16px;background-position:center 64%}.hero-copy{width:74%;padding:24px 20px}.hero-copy h1{font-size:24px;line-height:1.55}.hero-copy span{font-size:10px}.hero-copy p{font-size:12px}.hero-signature{display:none}.flight-strip{margin:-24px 9px 0;padding:14px;border-radius:16px}.route-detail strong{font-size:13px}.route-detail small{font-size:10px}.flight-strip em{font-size:9px;line-height:1.5}.survey-card{min-height:640px;margin-top:11px;padding:23px 17px 30px;border-radius:23px}.progress-head{font-size:10px}.progress-steps>div{font-size:8px}.progress-steps i{width:28px;height:28px}.progress-steps:before{top:13px}.step-pane h1{font-size:25px}.step-pane h2{font-size:22px}.lead{font-size:13px;margin-bottom:20px}.intent-grid>button{min-height:112px;padding:14px;grid-template-columns:47px 1fr auto}.intent-icon{width:46px;height:46px}.intent-grid strong{font-size:15px}.intent-grid small{font-size:12px;line-height:1.8}.intent-grid em{font-size:10px}.trust-row{font-size:10px}.empathy-box{grid-template-columns:44px 1fr;padding:13px}.empathy-box>svg{width:44px;height:44px}.empathy-box strong{font-size:13px}.empathy-box span{font-size:11px}.journey-grid button{min-height:84px;padding:12px;grid-template-columns:45px 1fr auto}.icon-box{width:45px;height:45px}.journey-grid strong,.team-grid strong{font-size:13.5px}.journey-grid small,.team-grid small{font-size:11px}.topic-grid button{min-height:62px;font-size:13px}.team-grid button{min-height:88px}.tag-wrap button{font-size:12px}.dimension-grid button,.impact-grid button,.outcome-grid button{min-height:58px;font-size:13px}.outcome-grid strong{font-size:12px}.compact-ratings{gap:5px}.compact-ratings button{min-height:82px}.compact-ratings button>span{font-size:24px}.compact-ratings strong{font-size:10px}.compact-ratings small{font-size:8px}.return-question button{padding:8px 7px;font-size:9px}.comment-label>span{align-items:flex-start;gap:8px;flex-direction:column}.followup-choice button{font-size:10px;line-height:1.6}.contact-options{grid-template-columns:1fr 1fr}.contact-options span{grid-column:1/-1}.contact-options span:nth-of-type(2){margin-right:0}.case-summary{grid-template-columns:1fr}.manager-heading h1{font-size:27px}}

.operational-context{display:grid;grid-template-columns:44px 1fr;align-items:center;gap:12px;color:#fff;background:linear-gradient(125deg,#102a6a,#173b91);border:1px solid rgba(255,255,255,.12);border-radius:16px;padding:13px 15px;margin:2px 0 21px;box-shadow:0 10px 24px rgba(16,42,106,.16)}
.operational-context>span{width:44px;height:44px;border-radius:13px;display:grid;place-items:center;color:#fff;background:rgba(255,255,255,.12)}
.operational-context>div{display:flex;flex-direction:column}.operational-context small{font-size:10px;color:#cbd8f8}.operational-context strong{font-size:12.5px;line-height:1.8;margin-top:3px}.operational-context.compact{color:#1b2a46;background:#eff4fc;border-color:#dbe5f5;box-shadow:none}.operational-context.compact>span{color:#173b91;background:#dce7fa}.operational-context.compact small{color:#6e7c94}
.source-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.source-grid button{min-height:88px;border:1px solid var(--line);border-radius:15px;background:#fff;padding:12px;display:grid;grid-template-columns:34px 1fr;grid-template-rows:auto auto;align-items:center;column-gap:9px;text-align:right;cursor:pointer}.source-grid button.selected{border-color:var(--accent);background:var(--soft);box-shadow:0 0 0 2px color-mix(in srgb,var(--soft) 80%,#fff)}.source-check{grid-row:1/3;width:34px;height:34px;border-radius:10px;display:grid;place-items:center;color:#66758f;background:#f0f3f8}.source-grid button.selected .source-check{color:#fff;background:var(--accent)}.source-grid strong{font-size:13px}.source-grid small{font-size:10px;color:#808a99;line-height:1.6;margin-top:3px}
.entity-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.entity-grid button{min-height:73px;border:1px solid var(--line);border-radius:15px;background:#fff;padding:11px 13px;display:grid;grid-template-columns:38px 1fr;align-items:center;gap:10px;text-align:right;cursor:pointer}.entity-grid button>span{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;color:#6e7890;background:#f0f3f8}.entity-grid button>div{display:flex;flex-direction:column}.entity-grid strong{font-size:13px;line-height:1.6}.entity-grid small{font-size:10px;color:#818a99;margin-top:3px}.entity-grid button.selected{border-color:var(--accent);background:var(--soft)}.entity-grid button.selected>span{color:#fff;background:var(--accent)}
.text-input{display:flex;flex-direction:column;gap:8px;margin-top:15px}.text-input span{font-size:12px;font-weight:700}.text-input input{min-height:51px;border:1px solid var(--line);border-radius:13px;background:#fcfcfd;padding:0 14px;font-size:13px;outline:none}.text-input input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--soft)}.inline-comment{margin-top:18px}.section-question{border-top:1px solid #e8ebf1;padding-top:22px!important;margin-top:22px!important}
.return-question>strong small{display:inline-flex;margin-right:5px;color:#7f8898;background:#eef1f6;border-radius:999px;padding:4px 7px;font-size:9px;font-weight:500}

@media(max-width:680px){.source-grid,.entity-grid{grid-template-columns:1fr}.source-grid button{min-height:75px}.entity-grid button{min-height:70px}.operational-context{grid-template-columns:39px 1fr;padding:12px}.operational-context>span{width:39px;height:39px}.operational-context strong{font-size:11.5px}.operational-context small{font-size:9.5px}}

/* 2026 visual pass — stronger Sepehran identity, Persian legibility, calmer framing */
:root{
  --ink:#101b34;
  --muted:#59677e;
  --line:#d9e1ed;
  --warm:#edf2f8;
  --red:#ed1c2e;
  --red2:#bf1022;
  --navy:#071b4b;
  --blue:#153b9f;
  --shadow:0 30px 80px rgba(9,31,82,.16);
}
html{font-size:16px;scroll-behavior:smooth}
body{font-family:"Vazirmatn Variable",Vazirmatn,"IRANSansX","Segoe UI",Tahoma,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.74;background:#edf2f8;font-optical-sizing:auto}
button,textarea,input{font-family:inherit}
button:focus-visible,textarea:focus-visible,input:focus-visible{outline:3px solid rgba(21,59,159,.24);outline-offset:2px}
.site-shell{position:relative;isolation:isolate;background:linear-gradient(180deg,#f7f9fc 0,#edf2f8 52%,#f7f9fc 100%)}
.site-shell:before{content:"";position:fixed;z-index:-2;inset:0;background:linear-gradient(rgba(238,244,251,.94),rgba(244,247,251,.98)),url('/sepehran-aircraft.webp') center 58%/cover no-repeat;opacity:.68;pointer-events:none}
.red-rail{height:7px;background:linear-gradient(90deg,#071b4b 0 15%,#153b9f 15% 36%,#ed1c2e 36% 74%,#b90d1f 74% 100%)}

.topbar{min-height:94px;padding:13px clamp(20px,4.5vw,74px);grid-template-columns:1fr auto 1fr;gap:28px;background:rgba(255,255,255,.97);border-bottom:1px solid #dfe6f0;box-shadow:0 8px 30px rgba(8,28,73,.06);backdrop-filter:blur(18px)}
.brand{gap:14px}.brand>i{padding-right:14px;border-right:1px solid #dce3ed;color:#69768a;font-size:12px;font-weight:650;white-space:nowrap}
.sepehran-lockup{display:inline-flex;align-items:center;gap:13px;direction:rtl;text-align:right}
.sepehran-emblem{position:relative;display:block;flex:0 0 auto;width:62px;height:62px;overflow:hidden;border-radius:17px;background:#f20d16 url('/sepehran-phoenix.webp') center 48%/auto 96% no-repeat;border:3px solid #fff;box-shadow:0 0 0 1px rgba(173,13,27,.16),0 10px 25px rgba(173,13,27,.2)}
.sepehran-emblem:after{display:none}
.sepehran-emblem i{position:absolute;inset:0;border-radius:inherit;box-shadow:inset 0 0 0 1px rgba(255,255,255,.2)}
.sepehran-name{display:flex;flex-direction:column;line-height:1.15}
.sepehran-name strong{color:#0d2257;font-size:21px;font-weight:900;letter-spacing:-.65px;white-space:nowrap}
.sepehran-name small{margin-top:7px;color:#ed1c2e;font:800 9px/1 Arial,sans-serif;letter-spacing:1.6px;direction:ltr;text-align:right}
.sepehran-lockup.compact .sepehran-emblem{width:54px;height:54px;border-radius:16px 16px 16px 6px}
.sepehran-lockup.compact .sepehran-name strong{font-size:19px}.sepehran-lockup.compact .sepehran-name small{font-size:8px}
.sepehran-lockup.inverse .sepehran-emblem{width:55px;height:55px;border-color:rgba(255,255,255,.9);box-shadow:0 12px 25px rgba(0,0,0,.22)}
.sepehran-lockup.inverse .sepehran-name strong{color:#fff;font-size:18px;text-shadow:0 2px 14px rgba(0,0,0,.34)}
.sepehran-lockup.inverse .sepehran-name small{color:#ffb6bb;text-shadow:0 2px 12px rgba(0,0,0,.3)}
.review-switch{padding:5px;background:#eef2f7;border:1px solid #dfe6ef;box-shadow:inset 0 1px 2px rgba(8,26,69,.03)}
.review-switch button{min-height:44px;padding:10px 22px;color:#637086;font-size:12px}
.review-switch button.active{color:#102b70;background:#fff;box-shadow:0 4px 13px rgba(8,31,81,.11)}
.prototype-badge{display:inline-flex;align-items:center;gap:7px;justify-self:end;padding:9px 13px;color:#163373;background:#f0f5ff;border-color:#d6e1f7;font-size:11px}

.survey-stage{width:min(100% - 32px,1000px);margin:28px auto 80px}
.survey-hero{height:350px;border-radius:34px;position:relative;overflow:hidden;color:#fff;background:url('/sepehran-aircraft.webp') center 59%/cover no-repeat;box-shadow:0 30px 70px rgba(6,28,79,.3);isolation:isolate}
.survey-hero:before{content:"";position:absolute;z-index:1;inset:0;background:linear-gradient(90deg,rgba(4,19,56,.05) 0%,rgba(4,19,56,.18) 42%,rgba(5,20,61,.93) 79%,rgba(4,17,53,.98) 100%)}
.survey-hero:after{content:"";position:absolute;z-index:2;inset:0;border:1px solid rgba(255,255,255,.28);border-radius:inherit;box-shadow:inset 0 -90px 100px rgba(2,15,46,.22);pointer-events:none}
.hero-veil{position:absolute;z-index:1;right:-80px;top:-145px;width:470px;height:470px;border-radius:50%;border:1px solid rgba(255,255,255,.12);box-shadow:0 0 0 70px rgba(255,255,255,.025),0 0 0 140px rgba(255,255,255,.018)}
.hero-copy{position:absolute;z-index:3;right:0;top:0;bottom:0;width:56%;padding:34px 42px;display:flex;justify-content:center;align-items:flex-start;flex-direction:column;text-align:right;text-shadow:none}
.hero-kicker{display:flex!important;align-items:center;gap:10px;margin:18px 0 0;color:#ffccd0!important;font-size:13px!important;font-weight:850!important}
.hero-kicker:before{width:34px!important;border-top:3px solid #ed1c2e!important}
.hero-copy h1{max-width:460px;margin:9px 0 8px;color:#fff;font-size:clamp(35px,4.5vw,44px);font-weight:950;line-height:1.42;letter-spacing:-1.3px}
.hero-copy p{max-width:445px;margin:0;color:#e5ebf8;font-size:15px;font-weight:500;line-height:1.9}
.hero-assurances{display:flex;gap:9px;margin-top:18px;flex-wrap:wrap}
.hero-assurances span{display:flex!important;align-items:center;gap:7px;padding:8px 11px;border:1px solid rgba(255,255,255,.18);border-radius:999px;background:rgba(255,255,255,.1);color:#fff!important;font-size:11px!important;font-weight:700!important;backdrop-filter:blur(10px)}
.hero-assurances span:before{display:none}
.hero-plane-label{position:absolute;z-index:3;left:23px;bottom:20px;display:flex;align-items:center;gap:7px;padding:8px 12px;color:#fff;background:rgba(6,24,68,.72);border:1px solid rgba(255,255,255,.22);border-radius:999px;font-size:11px;font-weight:750;backdrop-filter:blur(10px)}

.flight-strip{z-index:5;margin:-28px 27px 0;padding:18px 22px;color:#fff;background:linear-gradient(120deg,#071a49,#0f2f78);border:1px solid rgba(255,255,255,.18);border-radius:20px;box-shadow:0 18px 45px rgba(6,27,74,.26)}
.route{font-size:15px}.route i{width:29px}.route b{width:34px;height:34px;color:#fff;background:#ed1c2e;border-radius:50%}.route-detail{padding-right:20px}.route-detail strong{font-size:15px;font-weight:850}.route-detail small{margin-top:4px;color:#c9d5f0;font-size:11.5px;line-height:1.7}
.flight-strip em{display:flex;align-items:center;gap:6px;color:#dfe8ff;background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.16);padding:9px 12px;font-size:11px;font-weight:700}

.survey-card{min-height:650px;margin-top:18px;padding:32px clamp(30px,6vw,66px) 46px;border:1px solid rgba(10,40,99,.1);border-radius:28px;background:rgba(255,255,255,.985);box-shadow:0 26px 70px rgba(12,35,81,.13);overflow:hidden}
.survey-card:before{height:6px;background:linear-gradient(90deg,var(--accent),color-mix(in srgb,var(--accent) 60%,#153b9f),var(--accent));opacity:1}
.smart-progress{margin-bottom:32px;padding-bottom:24px;border-bottom:1px solid #e7ecf3}
.progress-head{font-size:11px;margin-bottom:20px}.progress-head>span:first-child{display:flex;flex-direction:column;gap:3px;color:#718096}.progress-head>span:first-child b{color:#162958;font-size:13px}.progress-head span:last-child{gap:7px;padding:7px 10px;border-radius:999px;background:var(--soft);font-size:11px}
.progress-steps:before{top:17px;right:6%;left:6%;height:2px;background:#e2e8f1}
.progress-steps>div{gap:8px;color:#8d98aa;font-size:11px;font-weight:600}.progress-steps i{width:35px;height:35px;border-width:4px;font-size:12px;background:#eef2f7}.progress-steps .active i{box-shadow:0 0 0 5px var(--soft),0 0 0 6px var(--accent)}
.back-button{min-height:42px;padding:5px 0 9px;color:#526176;font-size:13px;font-weight:700}
.step-pane h1,.step-pane h2{color:#111e3a;font-weight:950;letter-spacing:-.85px;line-height:1.55}.step-pane h1{font-size:clamp(29px,4vw,37px)}.step-pane h2{font-size:clamp(24px,3.2vw,31px)}
.step-pane h3{color:#172544;font-size:16px;font-weight:850}.step-pane h3 small{font-size:12px}
.lead{max-width:760px;color:#5b687c;font-size:15px;line-height:2;margin:9px 0 25px}
.intent-pane h1{max-width:680px}.intent-pane .lead{max-width:700px}.brand-kicker{font-size:13px}.brand-kicker i{width:36px}
.intent-grid{gap:14px}.intent-grid>button{min-height:218px;padding:21px 19px;border-radius:22px;border-color:#dbe2ec;box-shadow:0 8px 20px rgba(9,31,78,.04)}.intent-grid>button:hover{border-color:color-mix(in srgb,var(--accent) 35%,#dbe2ec);box-shadow:0 18px 34px rgba(15,39,84,.12)}
.intent-icon{width:58px;height:58px;border-radius:17px}.intent-grid strong{font-size:17px;font-weight:900;line-height:1.75}.intent-grid small{color:#5f6b7e;font-size:13px;line-height:1.9}.intent-grid em{font-size:11px;font-weight:700}
.trust-row{padding:14px 17px;margin-top:22px;color:#5c687a;background:#f2f6fb;border:1px solid #e2e8f1;border-radius:15px;font-size:12px}
.empathy-box{grid-template-columns:55px 1fr;gap:16px;padding:17px 18px;border-radius:17px}.empathy-box>svg{width:55px;height:55px}.empathy-box strong{font-size:15px;line-height:1.7}.empathy-box span{font-size:13px;line-height:1.9}
.journey-grid.six{gap:12px}.journey-grid button{min-height:102px;padding:15px;border-radius:18px;grid-template-columns:52px 1fr auto;gap:14px}.icon-box{width:52px;height:52px;border-radius:15px}.journey-grid strong,.team-grid strong{font-size:15px;font-weight:850}.journey-grid small,.team-grid small{font-size:12px;line-height:1.7}
.selection-context{padding:15px;border-radius:17px}.selection-context small{font-size:11px}.selection-context strong{font-size:15px}.selection-context em{font-size:11px}
.topic-grid{gap:11px}.topic-grid button{min-height:71px;padding:14px 16px;border-radius:16px;color:#17233d;font-size:15px;font-weight:750;line-height:1.7}.topic-grid button small{font-size:10px}.other-link,.text-button{font-size:13px}
.empathy-line{padding:14px 17px;border-right-width:4px;border-radius:6px 14px 14px 6px;font-size:14px;line-height:1.95}.operational-context{padding:15px 17px}.operational-context strong{font-size:14px}.operational-context small{font-size:11px}
.staff-row{gap:11px}.staff-row button{min-height:145px;padding:15px 8px;border-radius:17px}.staff-row button>span{width:51px;height:51px;font-size:15px}.staff-row button strong{font-size:13px}.staff-row button small{font-size:10.5px;line-height:1.65}.tag-wrap{gap:10px}.tag-wrap button{min-height:48px;padding:11px 15px;font-size:13.5px}
.source-grid{gap:11px}.source-grid button{min-height:96px;padding:14px;border-radius:17px}.source-grid strong{font-size:14px}.source-grid small{font-size:11px}.entity-grid{gap:11px}.entity-grid button{min-height:82px;padding:13px 15px;border-radius:17px}.entity-grid strong{font-size:14px}.entity-grid small{font-size:11px}
.dimension-grid,.impact-grid,.outcome-grid{gap:11px}.dimension-grid button,.impact-grid button,.outcome-grid button{min-height:66px;padding:13px 16px;border-radius:16px;font-size:14.5px}.outcome-grid strong{font-size:14px}.dimension-grid button>span,.outcome-grid button>span{width:31px;height:31px}
.acknowledge{padding:15px 17px;border-radius:16px}.acknowledge small{font-size:11px}.acknowledge strong{font-size:14px}.urgent-check{padding:15px 17px}.urgent-check strong{font-size:14px}.urgent-check small{font-size:12px}.primary-button{min-height:62px;border-radius:17px;font-size:16px;letter-spacing:-.2px}
.structured-summary{padding:15px 17px;border-radius:16px}.structured-summary small{font-size:11px}.structured-summary strong{font-size:13px}.compact-ratings button{min-height:98px}.compact-ratings button>span{font-size:30px}.compact-ratings strong{font-size:13px}.compact-ratings small{font-size:10px}.return-question>strong{font-size:14px}.return-question button,.followup-choice button,.contact-options button{min-height:44px;padding:9px 14px;font-size:12px}.comment-label>span{font-size:14px}.comment-label>span small{font-size:11px}.comment-label textarea{min-height:120px;padding:15px;font-size:15px}.followup-box>strong{font-size:14px}.consent{font-size:11px}.demo-note{font-size:11px;color:#667286}

@media(max-width:900px){
  .topbar{grid-template-columns:1fr auto}.prototype-badge{display:none}.brand>i{display:none}
  .survey-hero{height:325px}.hero-copy{width:64%;padding:32px}.hero-copy h1{font-size:37px}
}
@media(max-width:680px){
  html{font-size:16px}.red-rail{height:6px}.topbar{position:relative;min-height:76px;padding:9px 12px;display:flex;justify-content:space-between;gap:8px}.review-switch{position:static;right:auto;bottom:auto;transform:none;box-shadow:none;padding:3px}.review-switch button{min-height:40px;padding:8px 10px;font-size:10px}.review-switch button:last-child{display:none}
  .sepehran-lockup.compact{gap:9px}.sepehran-lockup.compact .sepehran-emblem{width:47px;height:47px;border-radius:14px 14px 14px 5px}.sepehran-lockup.compact .sepehran-name strong{font-size:16px}.sepehran-lockup.compact .sepehran-name small{margin-top:5px;font-size:6.5px;letter-spacing:1px}
  .survey-stage{width:calc(100% - 12px);margin:7px auto 60px}.survey-hero{height:292px;border-radius:25px;background-position:center 62%}.survey-hero:before{background:linear-gradient(0deg,rgba(4,17,53,.97) 0%,rgba(4,18,56,.76) 39%,rgba(5,20,61,.12) 72%)}.hero-veil{display:none}
  .hero-copy{top:auto;bottom:0;width:100%;height:72%;padding:24px 22px 30px;justify-content:flex-end}.hero-copy .sepehran-lockup{display:none}.hero-kicker{margin:0!important;font-size:11px!important}.hero-copy h1{margin:5px 0 4px;font-size:29px;line-height:1.38}.hero-copy p{font-size:13.5px;line-height:1.75}.hero-assurances{margin-top:12px;gap:7px}.hero-assurances span{padding:6px 9px;font-size:9.5px!important}.hero-plane-label{top:14px;bottom:auto;left:14px;padding:7px 10px;font-size:9.5px}
  .flight-strip{margin:-20px 10px 0;padding:14px 13px;grid-template-columns:1fr auto;gap:8px;border-radius:17px}.route{font-size:13px}.route i{width:18px}.route b{width:31px;height:31px}.route-detail{grid-column:1/2;grid-row:2;padding-right:0;border-right:0}.route-detail strong{font-size:13px}.route-detail small{font-size:10px}.flight-strip em{grid-column:2;grid-row:1/3;max-width:84px;justify-content:center;text-align:center;padding:8px;font-size:9px;line-height:1.55}
  .survey-card{min-height:620px;margin-top:11px;padding:22px 17px 32px;border-radius:23px}.smart-progress{margin-bottom:24px;padding-bottom:17px}.progress-head{margin-bottom:14px}.progress-head>span:first-child{font-size:9.5px}.progress-head>span:first-child b{font-size:12px}.progress-head span:last-child{padding:6px 8px;font-size:9.5px}.progress-steps{gap:5px}.progress-steps:before{display:none}.progress-steps>div{height:6px;background:#e5eaf1;border-radius:999px}.progress-steps>div i,.progress-steps>div span{display:none}.progress-steps>div.active,.progress-steps>div.done{background:var(--accent)}.progress-steps>div.active{box-shadow:0 0 0 3px var(--soft)}
  .back-button{min-height:40px;font-size:12.5px}.step-pane h1{font-size:27px;line-height:1.55}.step-pane h2{font-size:23px;line-height:1.6}.step-pane h3{font-size:15px}.lead{font-size:14px;line-height:1.9;margin-bottom:21px}.brand-kicker{font-size:11px}
  .intent-grid{grid-template-columns:1fr;gap:10px}.intent-grid>button{min-height:126px;padding:15px 14px;grid-template-columns:52px 1fr auto;grid-template-rows:1fr;align-items:center;gap:11px}.intent-icon{grid-column:auto;width:50px;height:50px}.intent-grid strong{font-size:16px;line-height:1.7}.intent-grid small{font-size:13px;line-height:1.75;margin-top:4px}.intent-grid em{font-size:10.5px}.trust-row{display:grid;grid-template-columns:1fr;gap:6px;padding:12px 13px;font-size:11px}.trust-row i{display:none}
  .empathy-box{grid-template-columns:46px 1fr;gap:12px;padding:14px}.empathy-box>svg{width:46px;height:46px}.empathy-box strong{font-size:14px}.empathy-box span{font-size:12px}.journey-grid.six,.topic-grid,.team-grid,.dimension-grid,.impact-grid,.outcome-grid{grid-template-columns:1fr}.journey-grid button{min-height:91px;padding:13px;grid-template-columns:47px 1fr auto}.icon-box{width:47px;height:47px}.journey-grid strong,.team-grid strong{font-size:14.5px}.journey-grid small,.team-grid small{font-size:12px}.topic-grid button{min-height:67px;font-size:14px}.selection-context{grid-template-columns:auto 1fr}.selection-context em{grid-column:1/-1;justify-self:start}.operational-context strong{font-size:13px}.operational-context small{font-size:10.5px}
  .staff-row{grid-template-columns:repeat(2,1fr)}.staff-row button{min-height:139px}.tag-wrap button{min-height:46px;font-size:13px}.source-grid,.entity-grid{grid-template-columns:1fr}.source-grid button{min-height:82px}.entity-grid button{min-height:76px}.dimension-grid button,.impact-grid button,.outcome-grid button{min-height:61px;font-size:14px}.primary-button{min-height:59px;font-size:15px}.structured-summary{display:grid;grid-template-columns:1fr 1fr;gap:10px}.structured-summary>i{display:none}.structured-summary>div:last-child{grid-column:1/-1}.compact-ratings{gap:5px}.compact-ratings button{min-height:86px}.compact-ratings button>span{font-size:25px}.compact-ratings strong{font-size:11px}.compact-ratings small{font-size:8.5px}.return-question{align-items:flex-start;flex-direction:column}.return-question>div{width:100%;display:grid;grid-template-columns:1fr}.return-question button{width:100%;font-size:11px}.comment-label>span{align-items:flex-start;flex-direction:column;gap:4px}.comment-label textarea{font-size:14px}.followup-choice{grid-template-columns:1fr}.followup-choice button{font-size:11px}.contact-options{grid-template-columns:1fr 1fr}.contact-options span{grid-column:1/-1}.contact-options span:nth-of-type(2){margin-right:0}
}
@media(max-width:390px){
  .sepehran-lockup.compact .sepehran-emblem{width:43px;height:43px}.sepehran-lockup.compact .sepehran-name strong{font-size:14px}.review-switch button{padding:7px 8px;font-size:9px}.hero-copy{padding-inline:18px}.hero-copy h1{font-size:27px}.hero-assurances span:last-child{display:none!important}.survey-card{padding-inline:14px}.compact-ratings button>span{font-size:22px}.compact-ratings strong{font-size:10px}
}

/* Fast-entry first screen: one question, three unmistakable actions */
.survey-hero{height:285px}
.hero-copy h1{font-size:clamp(33px,4vw,40px)}
.survey-card.is-intent{min-height:auto;padding-top:38px;padding-bottom:38px}
.survey-card.is-intent:before{background:linear-gradient(90deg,#143b99,#ed1c2e)}
.is-intent .intent-pane{padding-top:0}
.is-intent .intent-pane h1{margin-top:0}
.is-intent .intent-pane .lead{margin-bottom:20px}
.is-intent .intent-grid{margin-top:14px}
.is-intent .intent-grid>button{min-height:174px}
.is-intent .intent-grid strong{font-size:20px}
.is-intent .intent-grid small{font-size:14px}
.is-intent .intent-grid em{margin-top:14px;color:#67758b;font-size:12px}

@media(max-width:680px){
  .topbar{min-height:66px;padding:7px 12px}.topbar .brand{width:100%;justify-content:center}.review-switch{display:none}
  .sepehran-lockup.compact .sepehran-emblem{width:45px;height:45px}.sepehran-lockup.compact .sepehran-name strong{font-size:16px}
  .survey-stage{margin-top:0}.survey-hero{height:190px;border-radius:0 0 23px 23px;background-position:center 59%}.survey-hero:before{background:linear-gradient(0deg,rgba(4,17,53,.94) 0%,rgba(4,18,56,.52) 42%,rgba(5,20,61,.03) 74%)}
  .hero-copy{height:100%;padding:18px 18px 19px;justify-content:flex-end}.hero-kicker{font-size:10.5px!important}.hero-copy h1{margin:4px 0 0;font-size:25px;line-height:1.4}.hero-copy p{display:none}.hero-plane-label{top:12px;left:12px;bottom:auto;padding:7px 10px;font-size:9.5px}
  .flight-strip{display:none}
  .survey-card.is-intent{min-height:auto;margin-top:9px;padding:20px 14px 22px;border-radius:21px}
  .is-intent .intent-pane{text-align:right}.is-intent .intent-pane h1{font-size:24px;line-height:1.55}.is-intent .intent-pane .lead{margin:4px 0 15px;font-size:13.5px;line-height:1.75}
  .is-intent .intent-grid{gap:8px}.is-intent .intent-grid>button{min-height:91px;padding:11px 12px;grid-template-columns:47px 1fr auto;gap:10px;border-radius:16px}.is-intent .intent-icon{width:45px;height:45px;border-radius:14px}.is-intent .intent-grid strong{font-size:17px;line-height:1.45}.is-intent .intent-grid small{font-size:12.5px;line-height:1.55;margin-top:4px}.is-intent .intent-grid em{margin-top:5px;font-size:10.5px}.is-intent .intent-grid>button>svg{width:17px;height:17px}
  .demo-note{display:none}
}

@media(max-width:390px){
  .topbar{min-height:62px}.sepehran-lockup.compact .sepehran-emblem{width:42px;height:42px}.survey-hero{height:178px}.hero-copy h1{font-size:23px}.is-intent .intent-pane h1{font-size:22px}.is-intent .intent-grid>button{min-height:88px}.is-intent .intent-grid strong{font-size:16.5px}.is-intent .intent-grid small{font-size:12px}
}

/* Mobile is the product: each decision fits one phone viewport, without vertical scrolling. */
@media(max-width:680px){
  .site-shell.survey-mode{height:100svh;min-height:0;overflow:hidden}
  .site-shell.survey-mode .red-rail{height:5px;flex:0 0 5px}
  .site-shell.survey-mode .topbar{height:61px;min-height:61px;flex:0 0 61px;padding:6px 12px;box-shadow:0 4px 18px rgba(8,28,73,.06)}
  .site-shell.survey-mode .survey-stage{height:calc(100svh - 66px);min-height:0;margin:0 auto;padding:5px 0 7px;display:flex;flex-direction:column;overflow:hidden}
  .site-shell.survey-mode .survey-hero{height:178px;min-height:178px;flex:0 0 178px;border-radius:0 0 22px 22px}
  .site-shell.survey-mode .flight-strip,.site-shell.survey-mode .demo-note{display:none}
  .survey-stage:has(.survey-card:not(.is-intent)) .survey-hero{display:none}
  .survey-stage:has(.survey-card:not(.is-intent)){padding-top:5px}
  .site-shell.survey-mode .survey-card{min-height:0;flex:1;margin:6px 0 0;padding:11px 13px 12px;border-radius:20px;overflow:hidden;box-shadow:0 12px 34px rgba(12,35,81,.1)}
  .site-shell.survey-mode .survey-card.is-intent{padding:17px 13px 13px}

  /* Airline-style grouped opening control: fast scan, large touch targets, no visual noise. */
  .is-intent .intent-pane h1{font-size:22px;line-height:1.5;text-align:center}
  .is-intent .intent-pane .lead{margin:3px 0 12px;text-align:center;font-size:13px}
  .is-intent .intent-grid{display:block;margin-top:10px;overflow:hidden;border:1px solid #dce3ee;border-radius:19px;background:#fff;box-shadow:0 9px 24px rgba(11,35,82,.07)}
  .is-intent .intent-grid>button{width:100%;min-height:83px;margin:0;padding:11px 13px;border:0;border-bottom:1px solid #e5eaf1;border-radius:0;background:#fff;box-shadow:none;grid-template-columns:46px 1fr 31px;gap:11px}
  .is-intent .intent-grid>button:last-child{border-bottom:0}
  .is-intent .intent-grid>button:before{top:0;right:0;bottom:0;left:auto;width:4px;height:auto}
  .is-intent .intent-grid>button:hover{transform:none;box-shadow:none;background:#f8faff}
  .is-intent .intent-icon{width:44px;height:44px;border-radius:50%}
  .is-intent .intent-grid>button>span:nth-child(2){justify-content:center}
  .is-intent .intent-grid strong{font-size:17px;line-height:1.4}
  .is-intent .intent-grid small{margin-top:4px;font-size:12.5px;line-height:1.55}
  .is-intent .intent-grid em{display:none}
  .is-intent .intent-grid>button>svg{width:28px;height:28px;padding:7px;border-radius:50%;color:#52617a;background:#f0f3f8}

  /* Compact survey chrome after the first choice. */
  .survey-card:not(.is-intent) .smart-progress{margin:0 0 7px;padding:0 0 8px}
  .survey-card:not(.is-intent) .progress-head{height:27px;margin:0 0 7px;align-items:center}
  .survey-card:not(.is-intent) .progress-head>span:first-child{gap:0;font-size:9px;line-height:1.3}
  .survey-card:not(.is-intent) .progress-head>span:first-child b{font-size:11px}
  .survey-card:not(.is-intent) .progress-head>span:last-child{padding:4px 7px;font-size:9px}
  .survey-card:not(.is-intent) .progress-head>span:last-child svg{width:13px;height:13px}
  .survey-card:not(.is-intent) .progress-steps{gap:4px}
  .survey-card:not(.is-intent) .progress-steps>div{height:4px}
  .survey-card:not(.is-intent) .back-button{min-height:28px;margin:0 0 3px;padding:0;font-size:11.5px}
  .survey-card:not(.is-intent) .back-button svg{width:15px;height:15px}
  .survey-card:not(.is-intent) .step-pane h1{font-size:23px}
  .survey-card:not(.is-intent) .step-pane h2{margin-top:4px;font-size:20px;line-height:1.5}
  .survey-card:not(.is-intent) .step-pane h3{margin:9px 0 6px;font-size:13px;line-height:1.5}
  .survey-card:not(.is-intent) .step-pane h3 small{font-size:9.5px}
  .survey-card:not(.is-intent) .lead{display:none}

  .survey-card:not(.is-intent) .empathy-box{min-height:48px;margin:0 0 7px;padding:7px 9px;grid-template-columns:36px 1fr;gap:9px;border-radius:13px}
  .survey-card:not(.is-intent) .empathy-box>svg{width:36px;height:36px;padding:8px;border-radius:10px}
  .survey-card:not(.is-intent) .empathy-box strong{font-size:12.5px;line-height:1.55}
  .survey-card:not(.is-intent) .empathy-box span{display:none}
  .survey-card:not(.is-intent) .empathy-line{min-height:37px;margin:0 0 7px;padding:7px 10px;font-size:11.5px;line-height:1.65;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .survey-card:not(.is-intent) .selection-context{min-height:48px;margin:0 0 7px;padding:6px 8px;grid-template-columns:38px 1fr auto;gap:8px;border-radius:13px}
  .survey-card:not(.is-intent) .selection-context .icon-box{width:38px;height:38px}
  .survey-card:not(.is-intent) .selection-context small{font-size:8.5px}.survey-card:not(.is-intent) .selection-context strong{font-size:12px}.survey-card:not(.is-intent) .selection-context em{grid-column:auto;padding:4px 6px;font-size:8.5px}
  .survey-card:not(.is-intent) .operational-context{min-height:48px;margin:0 0 7px;padding:6px 8px;grid-template-columns:36px 1fr;gap:9px;border-radius:13px}
  .survey-card:not(.is-intent) .operational-context>span{width:36px;height:36px;border-radius:10px}
  .survey-card:not(.is-intent) .operational-context small{display:none}
  .survey-card:not(.is-intent) .operational-context strong{font-size:11px;line-height:1.55}
  .survey-card:not(.is-intent) .acknowledge{min-height:43px;margin:0 0 6px;padding:6px 8px}.survey-card:not(.is-intent) .acknowledge>span{width:29px;height:29px}.survey-card:not(.is-intent) .acknowledge small{display:none}.survey-card:not(.is-intent) .acknowledge strong{font-size:11px}

  /* Six core choices remain visible as a compact 2 × 3 decision grid. */
  .survey-card:not(.is-intent) .journey-grid.six,.survey-card:not(.is-intent) .topic-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;margin-top:7px}
  .survey-card:not(.is-intent) .journey-grid button{min-height:70px;padding:7px 8px;grid-template-columns:34px 1fr;gap:7px;border-radius:13px}
  .survey-card:not(.is-intent) .journey-grid button>.icon-box{width:34px;height:34px;border-radius:10px}.survey-card:not(.is-intent) .journey-grid button>svg{display:none}
  .survey-card:not(.is-intent) .journey-grid strong{font-size:11px;line-height:1.55}.survey-card:not(.is-intent) .journey-grid small{font-size:8.5px;line-height:1.45;margin-top:2px}
  .survey-card:not(.is-intent) .topic-grid button{min-height:53px;padding:7px 9px;border-radius:12px;grid-template-columns:1fr auto;font-size:11px;line-height:1.55}
  .survey-card:not(.is-intent) .topic-grid button small{display:none}.survey-card:not(.is-intent) .topic-grid button svg{width:15px;height:15px}
  .survey-card:not(.is-intent) .other-link{margin:8px auto 0;font-size:10.5px}

  /* Long option sets become one horizontal decision rail instead of a vertical page. */
  .survey-card:not(.is-intent) .source-grid,.survey-card:not(.is-intent) .entity-grid,.survey-card:not(.is-intent) .staff-row,.survey-card:not(.is-intent) .tag-wrap,.survey-card:not(.is-intent) .dimension-grid,.survey-card:not(.is-intent) .impact-grid,.survey-card:not(.is-intent) .outcome-grid,.survey-card:not(.is-intent) .compact-ratings{display:flex;flex-wrap:nowrap;gap:7px;margin-top:6px;padding:2px 1px 5px;overflow-x:auto;overflow-y:hidden;scroll-snap-type:x mandatory;scrollbar-width:none;-webkit-overflow-scrolling:touch}
  .survey-card:not(.is-intent) .source-grid::-webkit-scrollbar,.survey-card:not(.is-intent) .entity-grid::-webkit-scrollbar,.survey-card:not(.is-intent) .staff-row::-webkit-scrollbar,.survey-card:not(.is-intent) .tag-wrap::-webkit-scrollbar,.survey-card:not(.is-intent) .dimension-grid::-webkit-scrollbar,.survey-card:not(.is-intent) .impact-grid::-webkit-scrollbar,.survey-card:not(.is-intent) .outcome-grid::-webkit-scrollbar,.survey-card:not(.is-intent) .compact-ratings::-webkit-scrollbar{display:none}
  .survey-card:not(.is-intent) .source-grid button{flex:0 0 47%;min-height:63px;padding:7px 8px;grid-template-columns:29px 1fr;border-radius:12px;scroll-snap-align:start}.survey-card:not(.is-intent) .source-check{width:29px;height:29px}.survey-card:not(.is-intent) .source-grid strong{font-size:10.5px}.survey-card:not(.is-intent) .source-grid small{font-size:8px}
  .survey-card:not(.is-intent) .entity-grid button{flex:0 0 69%;min-height:62px;padding:7px 9px;border-radius:12px;scroll-snap-align:start}.survey-card:not(.is-intent) .entity-grid button>span{width:34px;height:34px}.survey-card:not(.is-intent) .entity-grid strong{font-size:11px}.survey-card:not(.is-intent) .entity-grid small{font-size:8.5px}
  .survey-card:not(.is-intent) .staff-row button{flex:0 0 39%;min-height:84px;padding:7px 5px;border-radius:12px;scroll-snap-align:start}.survey-card:not(.is-intent) .staff-row button>span{width:38px;height:38px;margin-bottom:4px;font-size:11px}.survey-card:not(.is-intent) .staff-row button strong{font-size:10px}.survey-card:not(.is-intent) .staff-row button small{font-size:8px}
  .survey-card:not(.is-intent) .tag-wrap button{flex:0 0 auto;min-height:39px;padding:7px 10px;font-size:10.5px;white-space:nowrap;scroll-snap-align:start}
  .survey-card:not(.is-intent) .dimension-grid button,.survey-card:not(.is-intent) .impact-grid button{flex:0 0 63%;min-height:48px;padding:7px 9px;border-radius:12px;font-size:11px;scroll-snap-align:start}
  .survey-card:not(.is-intent) .outcome-grid button{flex:0 0 72%;min-height:50px;padding:7px 9px;border-radius:12px;scroll-snap-align:start}.survey-card:not(.is-intent) .outcome-grid strong{font-size:10.5px}
  .survey-card:not(.is-intent) .compact-ratings button{flex:0 0 67px;min-height:65px;padding:5px 2px;border-radius:12px;scroll-snap-align:start}.survey-card:not(.is-intent) .compact-ratings button>span{font-size:21px}.survey-card:not(.is-intent) .compact-ratings strong{font-size:9.5px}.survey-card:not(.is-intent) .compact-ratings small{display:none}

  .survey-card:not(.is-intent) .section-question{margin-top:8px!important;padding-top:8px!important}
  .survey-card:not(.is-intent) .urgent-check{min-height:49px;margin-top:6px;padding:6px 8px;grid-template-columns:auto 33px 1fr}.survey-card:not(.is-intent) .urgent-check>span{width:33px;height:33px}.survey-card:not(.is-intent) .urgent-check strong{font-size:10.5px}.survey-card:not(.is-intent) .urgent-check small{font-size:8.5px}
  .survey-card:not(.is-intent) .inline-comment{margin-top:7px}.survey-card:not(.is-intent) .comment-label>span{display:flex;flex-direction:row;gap:6px;margin-bottom:4px;font-size:10.5px}.survey-card:not(.is-intent) .comment-label>span small{display:none}
  .survey-card:not(.is-intent) .comment-label textarea{min-height:62px;max-height:62px;padding:8px 9px;font-size:11px;line-height:1.6;border-radius:11px}.survey-card:not(.is-intent) .comment-label em{font-size:8px;bottom:5px}
  .survey-card:not(.is-intent) .text-input{gap:4px;margin-top:6px}.survey-card:not(.is-intent) .text-input span{font-size:10.5px}.survey-card:not(.is-intent) .text-input input{min-height:40px;padding:0 9px;font-size:11px}
  .survey-card:not(.is-intent) .primary-button{min-height:49px;margin-top:8px;border-radius:13px;font-size:13px}

  /* Final screen stays compact even when follow-up is requested. */
  .survey-card:not(.is-intent) .structured-summary{display:flex;gap:7px;margin:0 0 7px;padding:6px 8px;overflow-x:auto;scrollbar-width:none}.survey-card:not(.is-intent) .structured-summary>div{flex:0 0 116px}.survey-card:not(.is-intent) .structured-summary>i{display:none}.survey-card:not(.is-intent) .structured-summary small{font-size:8px}.survey-card:not(.is-intent) .structured-summary strong{font-size:9.5px;margin-top:2px}
  .survey-card:not(.is-intent) .return-question{display:block;margin:5px 0 6px;padding:6px 0}.survey-card:not(.is-intent) .return-question>strong{display:block;margin-bottom:5px;font-size:10.5px}.survey-card:not(.is-intent) .return-question>div{display:flex;width:100%;gap:5px;overflow-x:auto}.survey-card:not(.is-intent) .return-question button{flex:0 0 auto;width:auto;min-height:35px;padding:5px 8px;font-size:9px}
  .survey-card:not(.is-intent) .upload-box{min-height:41px;margin-top:5px;padding:6px 8px}.survey-card:not(.is-intent) .upload-box strong{font-size:9.5px}.survey-card:not(.is-intent) .upload-box small{font-size:8px}
  .survey-card:not(.is-intent) .followup-box{margin-top:5px;padding:7px}.survey-card:not(.is-intent) .followup-box>strong{font-size:10.5px}.survey-card:not(.is-intent) .followup-choice{display:flex;gap:5px;margin-top:5px}.survey-card:not(.is-intent) .followup-choice button{flex:1;min-height:36px;padding:5px;font-size:9px}.survey-card:not(.is-intent) .contact-options{gap:4px;margin-top:5px;padding-top:5px}.survey-card:not(.is-intent) .contact-options span{font-size:8.5px}.survey-card:not(.is-intent) .contact-options button{min-height:32px;padding:4px 6px;font-size:8.5px}
  .survey-card:not(.is-intent) .primary-button.final{margin-top:6px}.survey-card:not(.is-intent) .consent{margin-top:4px;font-size:8px}
  .site-shell.survey-mode .done-card{height:100%;min-height:0;padding:20px 16px}.site-shell.survey-mode .done-card h1{font-size:23px}.site-shell.survey-mode .done-card>p{font-size:11px}.site-shell.survey-mode .case-summary{margin:10px 0}.site-shell.survey-mode .done-insight{padding:9px 10px}
}

@media(max-width:680px) and (max-height:700px){
  .site-shell.survey-mode .topbar{height:55px;min-height:55px}.site-shell.survey-mode .red-rail{height:4px;flex-basis:4px}.site-shell.survey-mode .survey-stage{height:calc(100svh - 59px)}
  .sepehran-lockup.compact .sepehran-emblem{width:39px;height:39px}.sepehran-lockup.compact .sepehran-name strong{font-size:14px}
  .site-shell.survey-mode .survey-hero{height:139px;min-height:139px}.hero-copy h1{font-size:20px}.hero-kicker{font-size:9px!important}
  .site-shell.survey-mode .survey-card{padding-top:8px;padding-bottom:8px}.is-intent .intent-grid>button{min-height:73px}.is-intent .intent-icon{width:39px;height:39px}.is-intent .intent-pane h1{font-size:20px}.is-intent .intent-pane .lead{margin-bottom:8px}
  .survey-card:not(.is-intent) .empathy-box,.survey-card:not(.is-intent) .operational-context,.survey-card:not(.is-intent) .selection-context{min-height:42px}.survey-card:not(.is-intent) .journey-grid button{min-height:61px}.survey-card:not(.is-intent) .topic-grid button{min-height:46px}.survey-card:not(.is-intent) .comment-label textarea{min-height:52px;max-height:52px}
}

/* V5 mobile simplification: one clear decision at a time, with no sideways rails. */
.progress-bar{height:6px;overflow:hidden;border-radius:999px;background:#e8edf4}
.progress-bar i{display:block;height:100%;border-radius:inherit;background:var(--accent);transition:width .25s ease}
.final-summary-line{display:flex;align-items:center;gap:8px;margin-bottom:14px;padding:11px 13px;border:1px solid #dfe6ef;border-radius:14px;background:#f6f8fb;color:#56647a;font-size:12px}
.final-summary-line svg{flex:0 0 auto;color:var(--accent)}
.final-summary-line i{color:#a4adba}.final-summary-line strong{min-width:0;overflow:hidden;color:#172441;text-overflow:ellipsis;white-space:nowrap}
.change-choice{min-height:34px;padding:6px 10px;border:1px solid #d6deea;border-radius:10px;background:#fff;color:#153b9f;font-size:12px;font-weight:800}
.rating-choice{display:grid;width:38px;height:38px;place-items:center;border-radius:11px;background:var(--soft);font-size:23px}
.commitment-card{display:grid;grid-template-columns:48px 1fr;align-items:center;gap:12px;margin-bottom:12px;padding:14px 15px;border:1px solid #dfe6ef;border-radius:17px;background:#f7f9fc}
.commitment-card>span{display:grid;width:48px;height:48px;place-items:center;border-radius:14px}
.commitment-card>div{display:flex;min-width:0;flex-direction:column}.commitment-card strong{color:#10234f;font-size:15px;line-height:1.6}.commitment-card small{margin-top:3px;color:#637087;font-size:12px;line-height:1.7}
.commitment-card.praise{border-color:#cde9df;background:#f3fbf8}.commitment-card.praise>span{color:#168664;background:#dff4ec}
.commitment-card.improve{border-color:#f1dfb9;background:#fffaf0}.commitment-card.improve>span{color:#a66b00;background:#fff0cb}
.commitment-card.complaint{border-color:#ffd0d3;background:#fff7f7}.commitment-card.complaint>span{color:#d7192e;background:#ffe7e9}
.impact-help{margin:0 0 10px;color:#68758a;font-size:12.5px;line-height:1.8}
.skip-impact{display:flex;width:100%;min-height:46px;margin-top:9px;align-items:center;justify-content:center;border:1px solid #dce3ed;border-radius:13px;background:#f7f9fc;color:#41516b;font-size:13px;font-weight:800;cursor:pointer}
.notify-toggle{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:10px;margin-top:8px;padding:10px 11px;border:1px solid #dce3ed;border-radius:13px;background:#f7f9fc;cursor:pointer}
.notify-toggle input{display:none}.notify-toggle .toggle-ui{position:relative;width:45px;height:27px;border-radius:999px;background:#c7ced9;transition:.2s}.notify-toggle .toggle-ui i{position:absolute;top:4px;right:4px;width:19px;height:19px;border-radius:50%;background:#fff;box-shadow:0 2px 6px rgba(10,30,70,.18);transition:.2s}
.notify-toggle input:checked+.toggle-ui{background:var(--accent)}.notify-toggle input:checked+.toggle-ui i{transform:translateX(-18px)}
.notify-toggle>div{display:flex;flex-direction:column}.notify-toggle strong{color:#172746;font-size:12.5px}.notify-toggle small{margin-top:2px;color:#8792a4;font-size:10px}
.compact-contact{grid-template-columns:repeat(6,minmax(0,1fr))}.compact-contact span{grid-column:1/-1}.compact-contact .channel-option{grid-column:span 3}.compact-contact .time-option{grid-column:span 2}

@media(max-width:680px){
  html,body,.site-shell.survey-mode,.site-shell.survey-mode *{max-width:100%}
  html,body,.site-shell.survey-mode{overflow-x:hidden}
  .site-shell.survey-mode .survey-card,.site-shell.survey-mode .step-pane{overflow:hidden}

  /* The header tells progress in one readable line. */
  .survey-card:not(.is-intent) .smart-progress{margin:0 0 5px;padding:0 0 7px;border-bottom:0}
  .survey-card:not(.is-intent) .progress-head{display:flex;height:auto;margin:0 0 6px;align-items:center;justify-content:space-between;color:#5a687d;font-size:12px;line-height:1.4}
  .survey-card:not(.is-intent) .progress-head strong{color:#14275a;font-size:13px;font-weight:900}
  .survey-card:not(.is-intent) .progress-head span{padding:0;background:none;color:var(--accent);font-size:12px;font-weight:800}
  .survey-card:not(.is-intent) .progress-bar{height:5px}
  .survey-card:not(.is-intent) .progress-steps{display:none}
  .survey-card:not(.is-intent) .back-button{min-height:31px;margin:0 0 4px;font-size:13px}
  .survey-card:not(.is-intent) .step-pane h2{margin:5px 0 8px;font-size:21px;line-height:1.45;letter-spacing:-.45px}
  .survey-card:not(.is-intent) .step-pane h3{font-size:14px}

  /* Remove supporting micro-copy where the choice already explains itself. */
  .survey-card:not(.is-intent) .journey-grid small,
  .survey-card:not(.is-intent) .topic-grid small,
  .survey-card:not(.is-intent) .source-grid small,
  .survey-card:not(.is-intent) .entity-grid small,
  .survey-card:not(.is-intent) .compact-ratings small{display:none}
  .survey-card:not(.is-intent) .empathy-line{min-height:40px;padding:8px 11px;font-size:13px;white-space:normal}
  .survey-card:not(.is-intent) .operational-context{min-height:47px;padding:6px 9px}
  .survey-card:not(.is-intent) .operational-context strong{font-size:12.5px}
  .survey-card:not(.is-intent) .operational-context small{display:block;font-size:11px}
  .survey-card:not(.is-intent) .selection-context{min-height:49px;padding:6px 8px}
  .survey-card:not(.is-intent) .selection-context small{font-size:11px}
  .survey-card:not(.is-intent) .selection-context strong{font-size:13px}

  /* All recurring options are visible grids; nothing is hidden off-screen. */
  .survey-card:not(.is-intent) .source-grid,
  .survey-card:not(.is-intent) .entity-grid,
  .survey-card:not(.is-intent) .staff-row,
  .survey-card:not(.is-intent) .tag-wrap,
  .survey-card:not(.is-intent) .dimension-grid,
  .survey-card:not(.is-intent) .impact-grid,
  .survey-card:not(.is-intent) .outcome-grid,
  .survey-card:not(.is-intent) .compact-ratings{display:grid;margin-top:7px;padding:0;overflow:visible;gap:7px;scroll-snap-type:none}

  .survey-card:not(.is-intent) .journey-grid.six,
  .survey-card:not(.is-intent) .topic-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
  .survey-card:not(.is-intent) .journey-grid button{min-height:72px;padding:9px;grid-template-columns:35px 1fr;gap:8px}
  .survey-card:not(.is-intent) .journey-grid strong{font-size:13px;line-height:1.55}
  .survey-card:not(.is-intent) .topic-grid button{min-height:56px;padding:9px 10px;font-size:13.5px;line-height:1.55}

  .survey-card:not(.is-intent) .source-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .survey-card:not(.is-intent) .source-grid button{min-width:0;min-height:54px;padding:7px 8px;grid-template-columns:30px 1fr;gap:7px}
  .survey-card:not(.is-intent) .source-grid strong{font-size:12.5px;line-height:1.4}
  .survey-card:not(.is-intent) .source-check{width:30px;height:30px}

  .survey-card:not(.is-intent) .entity-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .survey-card:not(.is-intent) .entity-grid button{min-width:0;min-height:64px;padding:8px;grid-template-columns:31px 1fr auto;gap:7px;text-align:right}
  .survey-card:not(.is-intent) .entity-grid button>span{width:31px;height:31px}
  .survey-card:not(.is-intent) .entity-grid strong{font-size:12.5px;line-height:1.45}
  .survey-card:not(.is-intent) .entity-grid button>svg{display:block;color:#8792a4}

  .survey-card:not(.is-intent) .staff-row{grid-template-columns:repeat(2,minmax(0,1fr))}
  .survey-card:not(.is-intent) .staff-row button{min-width:0;min-height:88px;padding:8px 6px}
  .survey-card:not(.is-intent) .staff-row button>span{width:40px;height:40px;margin-bottom:4px;font-size:12px}
  .survey-card:not(.is-intent) .staff-row button strong{font-size:12.5px;line-height:1.4}
  .survey-card:not(.is-intent) .staff-row button small{display:block;font-size:10.5px;line-height:1.35}

  .survey-card:not(.is-intent) .tag-wrap,
  .survey-card:not(.is-intent) .dimension-grid,
  .survey-card:not(.is-intent) .impact-grid,
  .survey-card:not(.is-intent) .outcome-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .survey-card:not(.is-intent) .tag-wrap button,
  .survey-card:not(.is-intent) .dimension-grid button,
  .survey-card:not(.is-intent) .impact-grid button,
  .survey-card:not(.is-intent) .outcome-grid button{min-width:0;min-height:49px;padding:8px 9px;white-space:normal;border-radius:12px;font-size:12.5px;line-height:1.45;text-align:right}
  .survey-card:not(.is-intent) .impact-grid button{display:grid;grid-template-columns:1fr auto;align-items:center;gap:5px}
  .survey-card:not(.is-intent) .outcome-grid strong{font-size:12.5px;line-height:1.45}
  .survey-card:not(.is-intent) .dimension-grid button>span,
  .survey-card:not(.is-intent) .outcome-grid button>span{width:27px;height:27px}

  .survey-card:not(.is-intent) .compact-ratings{grid-template-columns:repeat(5,minmax(0,1fr));gap:6px}
  .survey-card:not(.is-intent) .compact-ratings button{min-width:0;min-height:72px;padding:6px 2px}
  .survey-card:not(.is-intent) .compact-ratings button>span{font-size:24px}
  .survey-card:not(.is-intent) .compact-ratings strong{font-size:11.5px;line-height:1.3}

  .survey-card:not(.is-intent) .inline-comment{margin-top:7px}
  .survey-card:not(.is-intent) .comment-label>span{margin-bottom:4px;font-size:12.5px}
  .survey-card:not(.is-intent) .comment-label textarea{min-height:68px;max-height:68px;padding:9px 10px;font-size:14px;line-height:1.6}
  .survey-card:not(.is-intent) .comment-label em{display:none}
  .survey-card:not(.is-intent) .primary-button{min-height:51px;margin-top:8px;font-size:14.5px}
  .survey-card:not(.is-intent) .urgent-check{min-height:50px;padding:7px 8px}
  .survey-card:not(.is-intent) .urgent-check strong{font-size:12px}
  .survey-card:not(.is-intent) .urgent-check small{font-size:10.5px}

  .survey-card:not(.is-intent) .final-summary-line{margin-bottom:8px;padding:8px 10px;font-size:11.5px}
  .survey-card:not(.is-intent) .commitment-card{grid-template-columns:42px 1fr;gap:10px;margin-bottom:8px;padding:10px 11px;border-radius:14px}
  .survey-card:not(.is-intent) .commitment-card>span{width:42px;height:42px;border-radius:12px}
  .survey-card:not(.is-intent) .commitment-card strong{font-size:13.5px;line-height:1.5}
  .survey-card:not(.is-intent) .commitment-card small{font-size:11px;line-height:1.55}
  .survey-card:not(.is-intent) .impact-help{margin-bottom:7px;font-size:11.5px}
  .survey-card:not(.is-intent) .skip-impact{min-height:45px;margin-top:7px;font-size:12.5px}
  .survey-card:not(.is-intent) .notify-toggle{min-height:50px;padding:7px 9px}
  .survey-card:not(.is-intent) .notify-toggle strong{font-size:12px}.survey-card:not(.is-intent) .notify-toggle small{font-size:10px}
  .survey-card:not(.is-intent) .followup-choice{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}
  .survey-card:not(.is-intent) .followup-choice button{min-width:0;min-height:42px;padding:7px;font-size:11px;line-height:1.45}
  .survey-card:not(.is-intent) .contact-options{overflow:visible}
  .survey-card:not(.is-intent) .contact-options span{font-size:11px}
  .survey-card:not(.is-intent) .contact-options button{min-height:36px;font-size:10.5px}
  .survey-card:not(.is-intent) .upload-box strong{font-size:11.5px}
  .survey-card:not(.is-intent) .upload-box small{font-size:10px}
  .survey-card:not(.is-intent) .consent{font-size:10px}
}

@media(max-width:680px) and (max-height:700px){
  .survey-card:not(.is-intent) .step-pane h2{font-size:19px}
  .survey-card:not(.is-intent) .journey-grid button{min-height:64px}
  .survey-card:not(.is-intent) .topic-grid button{min-height:49px}
  .survey-card:not(.is-intent) .source-grid button{min-height:49px}
  .survey-card:not(.is-intent) .entity-grid button{min-height:57px}
  .survey-card:not(.is-intent) .staff-row button{min-height:77px}
  .survey-card:not(.is-intent) .tag-wrap button,
  .survey-card:not(.is-intent) .dimension-grid button,
  .survey-card:not(.is-intent) .impact-grid button,
  .survey-card:not(.is-intent) .outcome-grid button{min-height:43px;padding-block:6px}
  .survey-card:not(.is-intent) .comment-label textarea{min-height:55px;max-height:55px}
}

/* V7: first-screen utilities and action-oriented baggage handoff. */
.first-page-tools{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:13px;direction:rtl}
.language-control{position:relative;z-index:12}.utility-button{min-height:39px;padding:8px 11px;border:1px solid #dbe3ee;border-radius:12px;color:#173b91;background:#f7f9fd;display:inline-flex;align-items:center;justify-content:center;gap:7px;font-size:11.5px;font-weight:800;text-decoration:none;cursor:pointer}.utility-button>svg:last-child{width:13px;transform:rotate(90deg)}.crm-call{color:#fff;border-color:#173b91;background:#173b91}.crm-call>svg:last-child{transform:none}
.language-menu{position:absolute;top:45px;right:0;width:148px;padding:6px;border:1px solid #dbe3ee;border-radius:14px;background:#fff;box-shadow:0 16px 36px rgba(12,35,81,.16);direction:ltr}.language-menu button{width:100%;min-height:37px;padding:6px 9px;border:0;border-radius:9px;background:#fff;display:flex;align-items:center;justify-content:space-between;color:#31425e;font-size:12px;cursor:pointer}.language-menu button.active{color:#173b91;background:#eef3fc;font-weight:900}
.staff-hint{margin:-2px 0 11px;color:#68758a;font-size:12px;line-height:1.8}.flight-event{margin-bottom:12px}
.claim-summary{display:grid;grid-template-columns:repeat(3,1fr);margin:8px 0 15px;border:1px solid #dfe6ef;border-radius:15px;overflow:hidden;background:#f7f9fc}.claim-summary>div{min-width:0;padding:11px 12px;border-left:1px solid #dfe6ef;display:flex;flex-direction:column}.claim-summary>div:last-child{border-left:0}.claim-summary small{color:#7d899c;font-size:10px}.claim-summary strong{margin-top:4px;color:#172746;font-size:12px;line-height:1.5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.claim-bag-select{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;margin:0 0 10px;color:#526078;font-size:12px;font-weight:800}.claim-bag-select select{min-width:0;min-height:43px;padding:0 10px;border:1px solid #d7e0ec;border-radius:11px;outline:none;color:#172746;background:#fff;font:inherit}.claim-bag-select select:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--soft)}
.crm-help-button{display:flex;align-items:center;gap:11px;min-height:58px;margin-top:10px;padding:9px 12px;border:1px solid #d9e3f2;border-radius:14px;color:#173b91;background:#f3f7fd;text-decoration:none}.crm-help-button>svg{flex:0 0 auto}.crm-help-button>span{display:flex;flex-direction:column}.crm-help-button strong{font-size:12.5px}.crm-help-button small{margin-top:3px;color:#697890;font-size:10.5px}.claim-prefill{display:flex;align-items:center;gap:7px;margin:0 0 10px;padding:8px 10px;border-radius:11px;color:#187a5e;background:#eef9f5;font-size:11.5px}.claim-call-link{display:flex;align-items:center;justify-content:center;gap:6px;min-height:38px;margin-top:7px;color:#173b91;font-size:11px;font-weight:800;text-decoration:none}.compact-case{grid-template-columns:repeat(2,1fr)}
.captured-comment{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:8px;min-height:43px;padding:8px 10px;border:1px solid #d6e9e2;border-radius:12px;color:#18775d;background:#f1faf7;font-size:11.5px}.captured-comment button{min-height:29px;padding:4px 8px;border:1px solid #bcded2;border-radius:8px;color:#18775d;background:#fff;font-size:10.5px;font-weight:800;cursor:pointer}.baggage-urgent{margin-top:7px}
.priority-confirm{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:9px;min-height:50px;padding:8px 10px;border:1px solid #ffd0d3;border-radius:13px;color:#b72131;background:#fff5f6}.priority-confirm>div{display:flex;flex-direction:column}.priority-confirm strong{font-size:12px}.priority-confirm small{margin-top:2px;color:#7c5960;font-size:10px}

@media(max-width:680px){
  .first-page-tools{margin-bottom:8px}.utility-button{min-height:35px;padding:6px 9px;font-size:10.5px}.language-menu{top:40px;width:140px}
  .is-intent[dir="ltr"] .intent-grid,.is-intent[dir="ltr"] .intent-grid>button{text-align:left}.is-intent[dir="ltr"] .intent-grid>button:before{right:auto;left:0}.is-intent[dir="ltr"] .intent-grid>button>svg{transform:rotate(180deg)}
  .survey-card:not(.is-intent) .staff-hint{margin:0 0 6px;font-size:11px;line-height:1.55}
  .survey-card:not(.is-intent) .flight-event{margin-bottom:6px}
  .survey-card:not(.is-intent) .claim-summary{margin:4px 0 7px}.survey-card:not(.is-intent) .claim-summary>div{padding:7px 6px}.survey-card:not(.is-intent) .claim-summary small{font-size:9px}.survey-card:not(.is-intent) .claim-summary strong{font-size:10.5px}
  .survey-card:not(.is-intent) .claim-bag-select{margin-bottom:6px;font-size:10.5px}.survey-card:not(.is-intent) .claim-bag-select select{min-height:37px;font-size:10.5px}
  .survey-card:not(.is-intent) .crm-help-button{min-height:52px;margin-top:7px;padding:7px 9px}.survey-card:not(.is-intent) .crm-help-button strong{font-size:11.5px}.survey-card:not(.is-intent) .crm-help-button small{font-size:9.5px}
  .survey-card:not(.is-intent) .claim-prefill{margin-bottom:7px;padding:6px 8px;font-size:10.5px}.survey-card:not(.is-intent) .claim-call-link{min-height:31px;margin-top:4px;font-size:10px}
  .survey-card:not(.is-intent) .captured-comment{min-height:39px;padding:6px 8px;font-size:10.5px}.survey-card:not(.is-intent) .captured-comment button{min-height:27px;font-size:10px}
  .survey-card:not(.is-intent) .priority-confirm{min-height:48px;padding:7px 8px}.survey-card:not(.is-intent) .priority-confirm strong{font-size:11.5px}.survey-card:not(.is-intent) .priority-confirm small{font-size:9.5px}
  .survey-card:not(.is-intent) .claim-pane .commitment-card{margin-bottom:6px}.survey-card:not(.is-intent) .claim-pane h2{font-size:19px}.survey-card:not(.is-intent) .claim-pane .upload-box{margin-top:6px}.survey-card:not(.is-intent) .claim-pane .urgent-check{margin-top:6px}
  .site-shell.survey-mode,.site-shell.survey-mode .survey-stage,.site-shell.survey-mode .survey-card{overflow-x:hidden}
}

@media(max-width:380px){.utility-button span{font-size:10px}.first-page-tools{gap:6px}.crm-call{padding-inline:8px}.claim-summary strong{font-size:9.5px}}

/* The approved Sepehran phoenix remains crisp and undistorted at every header size. */
.sepehran-lockup .sepehran-emblem{border-radius:17px}
.sepehran-lockup.compact .sepehran-emblem{border-radius:14px}

/* V10: calm first-screen imagery, optional text fields, and collision-safe Persian copy. */
.survey-hero{background-color:#071a49;background-image:none}
.hero-slides,.hero-slide{position:absolute;inset:0}
.hero-slides{z-index:0;overflow:hidden}
.hero-slide{opacity:0;background-position:center;background-size:cover;background-repeat:no-repeat;animation:sepehran-hero-cycle 14s infinite ease-in-out both;will-change:opacity,transform}
.hero-slide.aircraft{background-image:url('/sepehran-aircraft.webp');background-position:center 59%;animation-delay:0s}
.hero-slide.airport{background-position:center 67%;animation-delay:-3.5s}
.hero-slide.tail{background-position:center 48%;animation-delay:-7s}
.hero-slide.night{background-position:center 72%;animation-delay:-10.5s}
.hero-slides.is-ready .hero-slide.airport{background-image:url('/sepehran-airport.webp')}
.hero-slides.is-ready .hero-slide.tail{background-image:url('/sepehran-tail.webp')}
.hero-slides.is-ready .hero-slide.night{background-image:url('/sepehran-night.webp')}
@keyframes sepehran-hero-cycle{0%,20%{opacity:1;transform:scale(1)}25%,95%{opacity:0;transform:scale(1.025)}100%{opacity:1;transform:scale(1)}}

.step-pane h1,.step-pane h2{letter-spacing:0}
.survey-card button,.survey-card strong,.survey-card small,.survey-card span{overflow-wrap:break-word}
.journey-grid button>span:nth-child(2),.topic-grid button>span,.selection-context>div,.operational-context>div,.commitment-card>div,.notify-toggle>div{min-width:0}
.topic-grid button{grid-template-columns:minmax(0,1fr) auto auto}
.comment-label>span{gap:8px;flex-wrap:wrap}
.text-input>span{display:flex;align-items:center;justify-content:space-between;gap:8px}
.text-input>span small{color:#8b96a7;font-size:10px;font-weight:500}

@media(max-width:680px){
  .hero-slide.aircraft{background-position:center 59%}
  .hero-slide.airport{background-position:center 70%}
  .hero-slide.tail{background-position:center 46%}
  .hero-slide.night{background-position:center 72%}
  .survey-card:not(.is-intent) .comment-label>span small{display:inline-flex!important;color:#7c889a;font-size:10.5px;white-space:nowrap}
  .survey-card:not(.is-intent) .topic-grid button{grid-template-columns:minmax(0,1fr) auto}
  .survey-card:not(.is-intent) .topic-grid button span{min-width:0}
  .survey-card:not(.is-intent) .split-flight-stages>button:first-child{grid-column:1/-1}
}

@media(prefers-reduced-motion:reduce){
  .hero-slide{animation:none;transform:none}
  .hero-slide.aircraft{opacity:1}
  .hero-slide.airport,.hero-slide.tail,.hero-slide.night{opacity:0}
}

/* V12: one calm, booking-backed welcome — personal without repeating private data. */
.passenger-welcome{display:grid;grid-template-columns:38px minmax(0,1fr) 26px;align-items:center;gap:10px;max-width:440px;min-height:54px;margin:0 0 13px;padding:7px 9px;border:1px solid #dce5f2;border-radius:15px;background:linear-gradient(135deg,#f5f8fe 0%,#fff 72%);box-shadow:0 6px 18px rgba(13,42,100,.05)}
.passenger-identity{display:flex;min-width:0;flex-direction:column;text-align:start}
.passenger-identity small{color:#6c7890;font-size:10px;font-weight:700;line-height:1.35}
.passenger-identity strong{margin-top:2px;overflow:hidden;color:#10265d;font:850 12px/1.35 Arial,sans-serif;letter-spacing:.35px;text-align:left;text-overflow:ellipsis;white-space:nowrap}
.passenger-verified{display:grid;width:26px;height:26px;place-items:center;border-radius:50%;color:#168365;background:#e3f5ef}

@media(max-width:680px){
  .passenger-welcome{grid-template-columns:34px minmax(0,1fr) 24px;gap:8px;width:100%;max-width:none;min-height:44px;margin-bottom:7px;padding:5px 7px;border-radius:13px}
  .passenger-identity small{font-size:9.5px}
  .passenger-identity strong{font-size:11.5px}
  .passenger-verified{width:24px;height:24px}
  .is-intent .intent-pane h1{font-size:21px}
}

@media(max-width:680px) and (max-height:700px){
  .site-shell.survey-mode .survey-hero{height:139px;min-height:139px;flex-basis:139px}
  .site-shell.survey-mode .survey-card.is-intent{padding-top:10px}
  .first-page-tools{margin-bottom:5px}
  .passenger-welcome{grid-template-columns:31px minmax(0,1fr) 22px;min-height:38px;margin-bottom:4px;padding:3px 6px}
  .passenger-verified{width:22px;height:22px}
  .is-intent .intent-pane h1{font-size:19px;line-height:1.4}
  .is-intent .intent-pane .lead{margin-bottom:7px;font-size:11.5px}
  .is-intent .intent-grid>button{min-height:72px;padding-block:8px}
}

/* V13: the identified flight crew is one calm roster, not four competing cards. */
.crew-roster{--roster-accent:#153b9f;margin-top:12px;overflow:hidden;border:1px solid #d7e1ef;border-radius:24px;background:linear-gradient(145deg,#f3f7fd 0%,#fff 68%);box-shadow:0 14px 34px rgba(13,39,92,.08)}
.crew-roster.theme-praise{--roster-accent:#168365}.crew-roster.theme-complaint{--roster-accent:#e22638}.crew-roster.theme-improve{--roster-accent:#b87714}
.crew-gallery{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));position:relative}
.crew-member{position:relative;min-width:0;padding:17px 10px 10px;text-align:center}
.crew-member+.crew-member:before{content:"";position:absolute;top:24px;right:0;bottom:16px;width:1px;background:linear-gradient(transparent,#dce4ef,transparent)}
.crew-profile-button{display:flex;width:100%;min-width:0;align-items:center;flex-direction:column;padding:0;border:0;background:transparent;cursor:pointer}
.crew-photo{position:relative;display:block;width:88px;height:88px;padding:4px;border-radius:50%;background:#fff;box-shadow:0 0 0 2px color-mix(in srgb,var(--roster-accent) 32%,#dbe3ef),0 10px 23px rgba(13,35,80,.16);transition:transform .2s,box-shadow .2s}
.crew-photo img{display:block;width:100%;height:100%;border-radius:inherit;object-fit:cover}
.crew-photo i{position:absolute;right:50%;bottom:-5px;min-width:max-content;padding:3px 7px;border:2px solid #fff;border-radius:999px;color:#fff;background:var(--roster-accent);font-size:8px;font-style:normal;font-weight:850;line-height:1.3;transform:translateX(50%)}
.crew-profile-button:hover .crew-photo{transform:translateY(-2px);box-shadow:0 0 0 3px color-mix(in srgb,var(--roster-accent) 38%,#dbe3ef),0 13px 27px rgba(13,35,80,.2)}
.crew-profile-button strong{margin-top:11px;color:#10224e;font-size:14px;font-weight:900;line-height:1.45}
.crew-profile-button small{display:flex;min-width:0;align-items:center;flex-direction:column;margin-top:3px;color:#66758b;font-size:10.5px;font-weight:700;line-height:1.45}
.crew-profile-button small em{overflow:hidden;max-width:100%;color:#9aa5b5;font-size:9px;font-style:normal;font-weight:500;text-overflow:ellipsis;white-space:nowrap}
.crew-stars{display:flex;direction:ltr;justify-content:center;gap:1px;margin-top:7px;padding-top:7px;border-top:1px solid #e5eaf2}
.crew-stars button{display:grid;width:25px;height:25px;place-items:center;padding:0;border:0;border-radius:7px;color:#bbc4d2;background:transparent;font:900 20px/1 Arial,sans-serif;cursor:pointer;transition:color .16s,background .16s,transform .16s}
.crew-stars button:hover,.crew-stars button:focus-visible,.crew-stars button.filled{color:#f2ad2e;background:#fff6db;transform:translateY(-1px)}
.crew-unknown{display:grid;width:100%;min-height:52px;grid-template-columns:34px auto 1fr 20px;align-items:center;gap:9px;padding:8px 13px;border:0;border-top:1px solid #dfe6f0;color:#243757;background:rgba(238,243,250,.65);text-align:right;cursor:pointer}
.crew-unknown:hover{background:#eaf0f9}.crew-unknown>span{display:grid;width:34px;height:34px;place-items:center;border-radius:10px;color:var(--roster-accent);background:#fff}.crew-unknown strong{font-size:12px}.crew-unknown small{color:#7a8799;font-size:10px}.crew-unknown>svg{color:#718097}
.staff-selection-context.has-photo .icon-box{overflow:hidden;padding:0;border-radius:50%;box-shadow:0 0 0 2px color-mix(in srgb,var(--accent) 23%,#dbe3ee)}
.staff-selection-context.has-photo .icon-box img{display:block;width:100%;height:100%;object-fit:cover}
.staff-selection-actions{display:flex;align-items:center;gap:6px}
.selected-staff-rating{display:inline-flex;align-items:center;gap:3px;padding:5px 7px;border-radius:9px;color:#76500a;background:#fff4d4;font-size:10px;font-weight:800;white-space:nowrap}.selected-staff-rating b{color:#e9a31d;font-size:14px}

@media(max-width:680px){
  .survey-card:not(.is-intent) .crew-roster{margin-top:6px;border-radius:17px}
  .survey-card:not(.is-intent) .crew-member{padding:8px 2px 5px}
  .survey-card:not(.is-intent) .crew-member+.crew-member:before{top:13px;bottom:10px}
  .survey-card:not(.is-intent) .crew-photo{width:59px;height:59px;padding:3px;box-shadow:0 0 0 1px color-mix(in srgb,var(--roster-accent) 35%,#dbe3ef),0 7px 15px rgba(13,35,80,.13)}
  .survey-card:not(.is-intent) .crew-photo i{bottom:-4px;padding:2px 5px;border-width:1.5px;font-size:6.5px}
  .survey-card:not(.is-intent) .crew-profile-button strong{margin-top:8px;font-size:11.5px;line-height:1.35}
  .survey-card:not(.is-intent) .crew-profile-button small{margin-top:2px;font-size:9px}.survey-card:not(.is-intent) .crew-profile-button small em{display:none}
  .survey-card:not(.is-intent) .crew-stars{gap:0;margin-top:4px;padding-top:3px}
  .survey-card:not(.is-intent) .crew-stars button{width:20px;height:23px;border-radius:5px;font-size:17px}
  .survey-card:not(.is-intent) .crew-unknown{min-height:42px;grid-template-columns:29px auto 1fr 17px;gap:7px;padding:5px 8px}.survey-card:not(.is-intent) .crew-unknown>span{width:29px;height:29px}.survey-card:not(.is-intent) .crew-unknown strong{font-size:10.5px}.survey-card:not(.is-intent) .crew-unknown small{font-size:9px}
  .survey-card:not(.is-intent) .staff-selection-actions{gap:4px}.survey-card:not(.is-intent) .selected-staff-rating{padding:3px 5px;font-size:9px}.survey-card:not(.is-intent) .selected-staff-rating b{font-size:12px}
}

@media(max-width:680px) and (max-height:700px){
  .survey-card:not(.is-intent) .staff-pane.phase-person .empathy-line{display:none}
  .survey-card:not(.is-intent) .crew-photo{width:51px;height:51px}
  .survey-card:not(.is-intent) .crew-member{padding-top:6px}
  .survey-card:not(.is-intent) .crew-profile-button strong{margin-top:6px;font-size:10.5px}
  .survey-card:not(.is-intent) .crew-stars button{height:20px;font-size:15px}
  .survey-card:not(.is-intent) .crew-unknown{min-height:38px}
}

/* V14: distinct interaction rating, compact follow-up, and safe mobile recovery. */
.optional-choice-hint{margin:-3px 0 7px;color:#7d899b;font-size:11px;line-height:1.6}
.interaction-rating{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:8px 0 10px;padding:9px 11px;border:1px solid #e0e6ef;border-radius:14px;background:#f8fafc}
.interaction-rating>div:first-child{display:flex;min-width:0;flex-direction:column}.interaction-rating>div:first-child strong{color:#172746;font-size:12px}.interaction-rating>div:first-child small{margin-top:2px;color:#7b8799;font-size:9.5px}
.interaction-stars{display:flex;direction:ltr;flex:0 0 auto;gap:3px}.interaction-stars button{display:grid;width:37px;height:37px;place-items:center;padding:0;border:1px solid #dce3ed;border-radius:10px;color:#b7c0ce;background:#fff;font:900 24px/1 Arial,sans-serif;cursor:pointer;transition:.16s}.interaction-stars button:hover,.interaction-stars button:focus-visible,.interaction-stars button.filled{border-color:#efbd52;color:#eba91d;background:#fff7de;transform:translateY(-1px)}
.journey-rating-block{margin-top:9px;padding-top:8px;border-top:1px solid #e7ebf1}.journey-rating-block>div:first-child{display:flex;align-items:center;justify-content:space-between;gap:10px}.journey-rating-block>div:first-child strong{color:#172746;font-size:12.5px}.journey-rating-block>div:first-child small{color:#7d8899;font-size:10px}.journey-rating-block .compact-ratings{margin:7px 0 4px}
.followup-details{margin-top:7px;padding:8px 10px;border:1px solid #e1e7f0;border-radius:13px;background:#f9fbfd}.followup-details .contact-options{margin:0;padding:0;border:0}
.booking-contact{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:7px;padding-top:7px;border-top:1px solid #e4e9f0}.booking-contact>span{display:flex;min-width:0;flex-direction:column}.booking-contact small{color:#7a8799;font-size:9.5px}.booking-contact strong{margin-top:2px;color:#172746;font:800 12px/1.4 Arial,sans-serif;letter-spacing:.5px}.booking-contact button{min-height:34px;padding:5px 9px;border:1px solid #d7e0ec;border-radius:9px;color:#173b91;background:#fff;font-size:10px;font-weight:800;cursor:pointer}.contact-override{margin-top:7px}
.survey-card[dir="ltr"] .back-button svg,.survey-card[dir="ltr"] .journey-grid button>svg,.survey-card[dir="ltr"] .topic-grid button>svg,.survey-card[dir="ltr"] .entity-grid button>svg,.survey-card[dir="ltr"] .crew-unknown>svg,.survey-card[dir="ltr"] .primary-button>svg{transform:rotate(180deg)}
.survey-card[dir="ltr"] .crew-unknown,.survey-card[dir="ltr"] .entity-grid button,.survey-card[dir="ltr"] .topic-grid button,.survey-card[dir="ltr"] .journey-grid button{text-align:left}
.survey-card[dir="ltr"] .passenger-identity strong{text-align:left}.survey-card[dir="rtl"] .passenger-identity strong{text-align:right;font-family:inherit;letter-spacing:0}

@media(max-width:680px){
  .site-shell.survey-mode .survey-card{overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:none}
  .site-shell.survey-mode .survey-card::-webkit-scrollbar{display:none}
  .site-shell.survey-mode .step-pane{overflow:visible}
  .survey-card:not(.is-intent) .optional-choice-hint{margin:-3px 0 5px;font-size:10.5px}
  .survey-card:not(.is-intent) .interaction-rating{margin:5px 0 7px;padding:6px 8px;border-radius:12px}
  .survey-card:not(.is-intent) .interaction-rating>div:first-child strong{font-size:11.5px}.survey-card:not(.is-intent) .interaction-rating>div:first-child small{font-size:9px}
  .survey-card:not(.is-intent) .interaction-stars{gap:2px}.survey-card:not(.is-intent) .interaction-stars button{width:36px;height:36px;border-radius:9px;font-size:22px}
  .survey-card:not(.is-intent) .journey-rating-block{margin-top:6px;padding-top:6px}.survey-card:not(.is-intent) .journey-rating-block>div:first-child strong{font-size:11.5px}.survey-card:not(.is-intent) .journey-rating-block>div:first-child small{font-size:9.5px}
  .survey-card:not(.is-intent) .journey-rating-block .compact-ratings{margin:5px 0 2px}
  .survey-card:not(.is-intent) .followup-details{margin-top:5px;padding:6px 8px}.survey-card:not(.is-intent) .booking-contact{margin-top:5px;padding-top:5px}.survey-card:not(.is-intent) .booking-contact button{min-height:32px;font-size:9.5px}
}

@media(max-width:380px){
  .survey-card:not(.is-intent) .interaction-rating{align-items:flex-start;flex-direction:column;gap:5px}.survey-card:not(.is-intent) .interaction-stars{width:100%;justify-content:space-between}.survey-card:not(.is-intent) .interaction-stars button{width:39px}
}

/* Express/EJS runtime refinements: keep every decision within one mobile frame. */
html,body{max-width:100%;overflow-x:hidden}.site-shell.survey-mode{overflow-x:hidden}.hidden,[hidden]{display:none!important}
.survey-loading{display:flex;min-height:340px!important;align-items:center;justify-content:center;gap:12px;flex-direction:column;color:#53617a}.loading-ring{width:36px;height:36px;border:3px solid #dce4ef;border-top-color:#e51f31;border-radius:50%;animation:survey-spin .8s linear infinite}@keyframes survey-spin{to{transform:rotate(360deg)}}
.simple-error{width:min(100% - 30px,560px);margin:70px auto;padding:28px;text-align:center;border-radius:20px;background:#fff;box-shadow:var(--shadow)}.simple-error h1{color:#11285c}.simple-error p{color:#667286}.simple-error a{display:inline-flex;margin-top:13px;padding:9px 14px;border-radius:10px;color:#fff;background:#173b91;text-decoration:none}.simple-inline-error{display:grid;place-items:center;color:#9f1425}.survey-toast{position:fixed;z-index:100;right:50%;bottom:20px;transform:translateX(50%);width:min(90%,520px);padding:12px 15px;border-radius:13px;color:#fff;background:#9f1425;box-shadow:0 15px 40px rgba(61,9,18,.25);text-align:center;font-weight:750}
.welcome-check{display:grid;width:26px;height:26px;place-items:center;border-radius:50%;color:#fff;background:#17845f}.crew-avatar{overflow:hidden}.crew-avatar.has-photo{background:#eef2f7!important}.crew-avatar img{width:100%;height:100%;object-fit:cover}.interaction-rating{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:10px 0;padding:9px 11px;border:1px solid #e0e6ef;border-radius:13px;background:#f8fafc}.interaction-rating>div:first-child{display:flex;flex-direction:column}.interaction-rating small{color:#7a8799;font-size:10px}.interaction-stars{display:flex;direction:ltr;gap:3px}.interaction-stars button{width:35px;height:35px;border:0;border-radius:9px;color:#c9ced7;background:#edf0f4;font-size:20px;cursor:pointer}.interaction-stars button.selected{color:#f2a919;background:#fff4d8}.optional-choice-hint{margin:-4px 0 9px;color:#7b8798;font-size:11px}.inline-input{width:100%;min-height:45px;margin-top:9px;padding:9px 11px;border:1px solid #d7e0ec;border-radius:11px;outline:none}.journey-rating-block{margin-top:10px;padding-top:10px;border-top:1px solid #e8ebf0}.journey-rating-block>div:first-child{display:flex;align-items:center;justify-content:space-between;gap:8px}.journey-rating-block small{color:#7a8799;font-size:10px}.followup-box{margin:8px 0;padding:10px 12px;border:1px solid #dce5f1;border-radius:13px;background:#f7faff}.followup-box>label{display:flex;align-items:center;gap:8px}.followup-box input{width:18px;height:18px;accent-color:var(--accent)}.followup-choice{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:8px}.upload-box{display:grid;grid-template-columns:36px 1fr;align-items:center;gap:10px;margin:8px 0;padding:10px 12px;border:1px dashed #b9c6d9;border-radius:13px;color:#173b91;background:#f7faff;cursor:pointer}.upload-box>span{display:grid;width:36px;height:36px;place-items:center;border-radius:10px;background:#e7eefb}.upload-box>div{display:flex;flex-direction:column}.upload-box small{color:#78869a;font-size:10px}.upload-box input{grid-column:1/-1;width:100%;font-size:10px}.done-crm{width:min(100%,660px);margin-top:0}.done-crm span{display:flex;flex-direction:column}.done-crm small{color:#697890}.catering-items button>span{color:#173b91}.survey-hero{transition:background-image .7s ease-in-out}.primary-button:disabled{cursor:wait;opacity:.65}
.custom-topic-entry{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;margin-top:10px}.custom-topic-entry input{min-height:45px;padding:9px 11px;border:1px solid #d6dfec;border-radius:11px;outline:none}.custom-topic-entry input:focus{border-color:#173b91;box-shadow:0 0 0 3px #edf2fc}.custom-topic-entry button{min-height:45px;padding:8px 16px;border:0;border-radius:11px;color:#fff;background:#173b91;font-weight:800;cursor:pointer}

@media(max-width:680px){
  .site-shell.survey-mode .survey-card:not(.is-intent){overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:none}
  .site-shell.survey-mode .survey-card:not(.is-intent)::-webkit-scrollbar{display:none}
  .survey-card:not(.is-intent) .source-grid,.survey-card:not(.is-intent) .entity-grid,.survey-card:not(.is-intent) .staff-row,.survey-card:not(.is-intent) .tag-wrap,.survey-card:not(.is-intent) .dimension-grid,.survey-card:not(.is-intent) .impact-grid,.survey-card:not(.is-intent) .outcome-grid,.survey-card:not(.is-intent) .compact-ratings{display:grid;overflow:visible;scroll-snap-type:none}
  .survey-card:not(.is-intent) .source-grid,.survey-card:not(.is-intent) .entity-grid,.survey-card:not(.is-intent) .staff-row,.survey-card:not(.is-intent) .dimension-grid,.survey-card:not(.is-intent) .impact-grid,.survey-card:not(.is-intent) .outcome-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .survey-card:not(.is-intent) .tag-wrap{display:flex;flex-wrap:wrap}.survey-card:not(.is-intent) .compact-ratings{grid-template-columns:repeat(5,minmax(0,1fr))}
  .survey-card:not(.is-intent) .source-grid button,.survey-card:not(.is-intent) .entity-grid button,.survey-card:not(.is-intent) .staff-row button,.survey-card:not(.is-intent) .dimension-grid button,.survey-card:not(.is-intent) .impact-grid button,.survey-card:not(.is-intent) .outcome-grid button,.survey-card:not(.is-intent) .compact-ratings button{min-width:0;max-width:none;width:auto;flex:none}
  .interaction-rating{padding:6px 8px}.interaction-rating strong{font-size:11px}.interaction-stars button{width:31px;height:31px;font-size:18px}.comment-label textarea{min-height:78px}.journey-rating-block{margin-top:6px;padding-top:6px}.journey-rating-block .compact-ratings{margin-block:5px}.followup-box,.upload-box{margin-block:6px}.done-crm{min-height:46px}.survey-toast{bottom:10px;font-size:12px}
}
@media(max-width:380px){.survey-card:not(.is-intent) .source-grid,.survey-card:not(.is-intent) .entity-grid,.survey-card:not(.is-intent) .staff-row,.survey-card:not(.is-intent) .dimension-grid,.survey-card:not(.is-intent) .impact-grid,.survey-card:not(.is-intent) .outcome-grid{gap:5px}.interaction-rating{align-items:flex-start;flex-direction:column}.interaction-stars{width:100%;justify-content:space-between}}

/* V16: localized flight identity and a restrained, intent-aware RedMiles finish. */
.route{gap:7px;white-space:nowrap}
.route small{color:#aebfe6;font:850 8px/1 Arial,sans-serif;letter-spacing:1.2px}
.route b{width:31px;height:31px;color:#fff;background:#ed1c2e;border-radius:50%;font:700 19px/1 Arial,sans-serif;transform:none}
.passenger-identity strong,.survey-card[dir="rtl"] .passenger-identity strong{font-family:Arial,sans-serif;letter-spacing:.35px;text-align:left;direction:ltr;unicode-bidi:isolate}

.miles-reward{position:relative;display:grid;width:min(100%,570px);grid-template-columns:126px minmax(0,1fr);gap:12px;margin-top:10px;padding:11px 12px;overflow:hidden;border:1px solid #dce3ef;border-radius:17px;background:linear-gradient(135deg,#f8fafc 0%,#fff 57%,#fff2f3 100%);text-align:start;box-shadow:0 9px 25px rgba(16,38,83,.07)}
.miles-reward:after{content:"";position:absolute;top:-78px;left:-38px;width:165px;height:165px;border:1px solid rgba(229,32,47,.1);border-radius:50%;box-shadow:0 0 0 28px rgba(229,32,47,.024);pointer-events:none}
.miles-reward.reward-only{grid-template-columns:68px minmax(0,1fr);align-items:center;background:linear-gradient(135deg,#f7f9fc,#fff);border-color:#dfe5ed;box-shadow:none}
.club-card-stack{position:relative;z-index:1;width:126px;min-height:90px;direction:ltr}
.club-card{position:absolute;width:83px;height:auto;object-fit:contain;filter:drop-shadow(0 6px 6px rgba(17,29,51,.18))}
.club-card.gold{z-index:1;top:25px;left:0;transform:rotate(-12deg)}
.club-card.senator{z-index:2;top:16px;left:14px;transform:rotate(-5deg)}
.club-card.pro{z-index:3;top:10px;left:29px;transform:rotate(3deg)}
.club-card.red{z-index:4;top:19px;left:43px;transform:rotate(10deg)}
.survey-reward-badge{position:relative;z-index:1;display:grid;width:62px;height:62px;place-items:center;align-content:center;border-radius:17px;color:#fff;background:linear-gradient(145deg,#142d68,#ed1c2e);box-shadow:0 8px 18px rgba(21,43,99,.17);direction:ltr}
.survey-reward-badge small{font:750 7px/1 Arial,sans-serif;letter-spacing:.2px}.survey-reward-badge strong{margin-top:5px;font:950 18px/1 Arial,sans-serif}
.miles-reward-copy{position:relative;z-index:1;display:flex;min-width:0;justify-content:center;flex-direction:column}.miles-reward-copy>span{color:#d51f31;font-size:9px;font-weight:900}.miles-reward-copy>strong{margin-top:2px;color:#122554;font-size:14px;font-weight:950;line-height:1.5}.miles-reward-copy>p{margin:3px 0 0;color:#59667a;font-size:9px;font-weight:700;line-height:1.65}
.miles-member-action{position:relative;z-index:1;display:grid;grid-column:1/-1;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;padding:9px 10px;border:1px solid #f0cfd3;border-radius:12px;background:linear-gradient(120deg,#fff7f7,#fff)}
.miles-member-action>div{display:flex;min-width:0;flex-direction:column}.miles-member-action>div strong{color:#b41425;font-size:10.5px;font-weight:950;line-height:1.45}.miles-member-action>div span{margin-top:2px;color:#667286;font-size:8px;font-weight:650;line-height:1.5}
.miles-member-action>a{display:inline-flex;min-height:35px;align-items:center;justify-content:center;gap:5px;padding:6px 11px;border-radius:10px;color:#fff;background:linear-gradient(135deg,#173b90,#0c245e);box-shadow:0 7px 15px rgba(17,48,119,.18);font-size:9px;font-weight:900;line-height:1.4;text-decoration:none;white-space:nowrap}.miles-member-action>a:hover{background:linear-gradient(135deg,#1f4aac,#102d74)}
.instagram-follow{display:grid;width:min(100%,570px);min-height:47px;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:9px;margin-top:7px;padding:6px 8px;border:1px solid #e1e5ed;border-radius:13px;color:#27354e;background:#fff;text-align:start}.instagram-follow>span{display:grid;width:36px;height:36px;place-items:center;border-radius:10px;color:#fff;background:radial-gradient(circle at 30% 100%,#ffd36a 0 18%,#f23f53 38%,#a72fc1 68%,#405de6 100%)}.instagram-follow>strong{font-size:10px}.instagram-handles{display:flex;min-width:0;justify-content:flex-end;gap:4px;flex-wrap:wrap;direction:ltr}.instagram-handles a{padding:6px 7px;border-radius:8px;color:#be2446;background:#fff0f3;font:800 8px/1 Arial,sans-serif;text-decoration:none;white-space:nowrap}.instagram-handles a:hover{background:#ffe5ea}
.done-card[dir="ltr"] .done-insight,.done-card[dir="ltr"] .miles-reward,.done-card[dir="ltr"] .instagram-follow{text-align:left}.done-card[dir="ltr"] .miles-member-action>a svg{transform:rotate(180deg)}

@media(max-width:680px){
  .site-shell.survey-mode .done-card{justify-content:flex-start;padding:11px 13px 13px;overflow-y:auto}
  .site-shell.survey-mode .done-card .brand-watermark{font-size:66px}
  .site-shell.survey-mode .done-card .done-mark{width:50px;height:50px;margin-bottom:5px}.site-shell.survey-mode .done-card .done-mark svg{width:24px;height:24px}
  .site-shell.survey-mode .done-card .eyebrow{font-size:9px}.site-shell.survey-mode .done-card h1{margin:2px 0;font-size:17px;line-height:1.5}.site-shell.survey-mode .done-card>p{margin:0;font-size:9px;line-height:1.55}
  .site-shell.survey-mode .case-summary{grid-template-columns:repeat(3,minmax(0,1fr));margin:6px 0;border-radius:11px}.site-shell.survey-mode .case-summary>div{min-width:0;padding:6px 5px;border-bottom:0;border-left:1px solid var(--line)}.site-shell.survey-mode .case-summary>div:last-child{border-left:0}.site-shell.survey-mode .case-summary small{font-size:7.5px}.site-shell.survey-mode .case-summary strong{font-size:9px;line-height:1.4;overflow-wrap:anywhere}
  .site-shell.survey-mode .done-insight{padding:6px 8px;border-radius:11px}.site-shell.survey-mode .done-insight>svg{width:17px;height:17px}.site-shell.survey-mode .done-insight strong{font-size:9.5px}.site-shell.survey-mode .done-insight span{margin-top:1px;font-size:8px;line-height:1.5}
  .miles-reward{grid-template-columns:92px minmax(0,1fr);gap:7px;margin-top:6px;padding:7px 8px;border-radius:14px}.miles-reward.reward-only{grid-template-columns:55px minmax(0,1fr)}
  .club-card-stack{width:92px;min-height:63px}.club-card{width:61px}.club-card.gold{top:18px;left:0}.club-card.senator{top:12px;left:10px}.club-card.pro{top:7px;left:20px}.club-card.red{top:13px;left:31px}
  .survey-reward-badge{width:50px;height:50px;border-radius:14px}.survey-reward-badge small{font-size:5.8px}.survey-reward-badge strong{font-size:15px}
  .miles-reward-copy>span{font-size:7.5px}.miles-reward-copy>strong{font-size:11.5px;line-height:1.45}.miles-reward-copy>p{font-size:7.5px;line-height:1.5}
  .miles-member-action{gap:6px;padding:6px 7px;border-radius:10px}.miles-member-action>div strong{font-size:9px}.miles-member-action>div span{font-size:7px}.miles-member-action>a{min-height:31px;padding:5px 7px;font-size:7.5px}.miles-member-action>a svg{width:12px;height:12px}
  .instagram-follow{min-height:42px;grid-template-columns:32px minmax(0,1fr) auto;gap:6px;margin-top:5px;padding:4px 6px;border-radius:11px}.instagram-follow>span{width:32px;height:32px;border-radius:9px}.instagram-follow>strong{font-size:8.5px}.instagram-handles{gap:3px}.instagram-handles a{padding:5px;font-size:7px}
  .site-shell.survey-mode .done-card>.text-button{min-height:24px;margin-top:4px;font-size:8.5px}
}

@media(max-width:380px){
  .route{gap:5px}.route small{font-size:7px}.route b{width:28px;height:28px;font-size:17px}
  .miles-member-action{grid-template-columns:minmax(0,1fr) auto}.miles-member-action>div span{display:none}.miles-member-action>a{white-space:normal;text-align:center}
  .instagram-follow{grid-template-columns:31px minmax(0,1fr)}.instagram-handles{grid-column:2;justify-content:flex-start}.instagram-follow>strong{align-self:end}.instagram-handles a{padding:4px 5px}
}

/* V17: stable mobile brand lockup, visible flight identity and a clearer completion hierarchy. */
.sepehran-lockup.compact{gap:10px;align-items:center}
.sepehran-lockup.compact .sepehran-emblem{width:50px;height:50px;border:1.5px solid #fff;border-radius:14px!important;background-position:center 50%;background-size:auto 88%;box-shadow:0 0 0 1px rgba(189,22,35,.16),0 5px 14px rgba(94,19,31,.12)}
.sepehran-lockup.compact .sepehran-emblem i{box-shadow:inset 0 0 0 1px rgba(255,255,255,.16)}
.sepehran-lockup.compact .sepehran-name{justify-content:center;min-height:43px}
.sepehran-lockup.compact .sepehran-name strong{font-size:18px;line-height:1.2;letter-spacing:-.45px}
.sepehran-lockup.compact .sepehran-name small{margin-top:5px;font-size:8px;letter-spacing:1.35px}

.passenger-welcome{grid-template-columns:38px minmax(0,1fr) auto 26px}
.passenger-flight{display:flex;align-items:center;justify-content:center;flex-direction:column;min-width:105px;padding:5px 7px;border:1px solid #d8e2f1;border-radius:11px;color:#10295f;background:#f2f6fc;direction:ltr;line-height:1}
.passenger-flight>span{display:flex;align-items:center;gap:4px;white-space:nowrap}.passenger-flight b{font:900 10px/1 Arial,sans-serif;letter-spacing:.4px}.passenger-flight small{color:#75829a;font:800 6px/1 Arial,sans-serif;letter-spacing:.8px}.passenger-flight i{display:grid;width:19px;height:19px;place-items:center;border-radius:50%;color:#fff;background:#ed1c2e;font:700 11px/1 Arial,sans-serif;font-style:normal}
.passenger-flight em{margin-top:3px;color:#78859a;font:750 6.5px/1 Arial,sans-serif;font-style:normal;letter-spacing:.3px;white-space:nowrap}

.done-card{align-items:center;justify-content:flex-start;text-align:start;padding:26px clamp(24px,6vw,64px)}
.done-header{position:relative;z-index:1;display:grid;width:min(100%,570px);grid-template-columns:58px minmax(0,1fr);align-items:center;gap:13px;padding:13px 14px;border:1px solid #dce4ef;border-radius:18px;background:linear-gradient(135deg,#f7f9fd,#fff 68%);box-shadow:0 9px 24px rgba(15,39,86,.07)}
.done-header .done-mark{width:58px;height:58px;margin:0;border-radius:17px;box-shadow:0 9px 20px color-mix(in srgb,var(--accent) 23%,transparent)}
.done-message{display:flex;min-width:0;flex-direction:column}.done-message .eyebrow{color:var(--accent);font-size:9px;font-weight:900}.done-message h1{margin:2px 0 0;max-width:none;font-size:18px;line-height:1.55}.done-message p{margin:2px 0 0;color:#667286;font-size:10px;font-weight:650;line-height:1.65}
.done-card.is-escalated .done-header{border-color:#f2c8cc;background:linear-gradient(135deg,#fff2f3,#fff 70%)}
.done-card.is-escalated .done-mark{background:linear-gradient(145deg,#e51f31,#9f1020)}
.done-insight.executive{border:1px solid #f0cdd1;color:#702a34;background:#fff5f5}.done-insight.executive>svg{color:#d7192d}

.miles-reward{display:flex;grid-template:none;align-items:stretch;flex-direction:column;gap:8px;padding:10px 11px;border-radius:17px;background:linear-gradient(145deg,#f7f9fc,#fff 72%)}
.miles-reward:after{display:none}.miles-reward.reward-only{display:flex;grid-template:none;background:#f8fafc}
.reward-overview{display:grid;grid-template-columns:62px minmax(0,1fr);align-items:center;gap:10px;min-width:0}
.reward-overview .survey-reward-badge{width:58px;height:58px;border-radius:16px}
.reward-overview .miles-reward-copy>span{font-size:8.5px}.reward-overview .miles-reward-copy>strong{font-size:13.5px;line-height:1.45}.reward-overview .miles-reward-copy>p{font-size:8.5px;line-height:1.55}
.club-join-offer{display:grid;grid-template-columns:118px minmax(0,1fr) auto;align-items:center;gap:10px;padding:8px 9px;overflow:hidden;border:1px solid #efcbd0;border-radius:14px;background:linear-gradient(120deg,#fff3f4 0%,#fff 58%,#f4f7fc 100%)}
.club-join-offer .club-card-stack{width:118px;min-height:72px}.club-join-offer .club-card{width:74px;filter:drop-shadow(0 4px 5px rgba(16,28,50,.15))}.club-join-offer .club-card.gold{top:21px;left:0}.club-join-offer .club-card.senator{top:14px;left:13px}.club-join-offer .club-card.pro{top:8px;left:27px}.club-join-offer .club-card.red{top:16px;left:41px}
.club-offer-copy{display:flex;min-width:0;flex-direction:column}.club-offer-copy small{color:#d41d30;font:900 7px/1 Arial,sans-serif;letter-spacing:1px}.club-offer-copy strong{margin-top:4px;color:#10275c;font-size:11px;font-weight:950;line-height:1.45}.club-offer-copy span{margin-top:2px;color:#68758a;font-size:8px;font-weight:650;line-height:1.5}
.club-join-offer>a{display:inline-flex;min-height:36px;align-items:center;justify-content:center;gap:5px;padding:6px 10px;border-radius:10px;color:#fff;background:linear-gradient(135deg,#153b90,#0b245f);box-shadow:0 7px 15px rgba(17,48,119,.16);font-size:9px;font-weight:900;line-height:1.4;text-align:center;text-decoration:none;white-space:nowrap}.club-join-offer>a:hover{background:linear-gradient(135deg,#204cac,#102f78)}
.done-card[dir="ltr"] .club-join-offer>a svg{transform:rotate(180deg)}

@media(max-width:680px){
  .site-shell.survey-mode .survey-hero{height:196px;min-height:196px;flex-basis:196px}
  .topbar .sepehran-lockup.compact{gap:8px}.topbar .sepehran-lockup.compact .sepehran-emblem{width:43px;height:43px;border-radius:12px!important}.topbar .sepehran-lockup.compact .sepehran-name{min-height:38px}.topbar .sepehran-lockup.compact .sepehran-name strong{font-size:16px}.topbar .sepehran-lockup.compact .sepehran-name small{margin-top:4px;font-size:7.3px}
  .site-shell.survey-mode .survey-card.is-intent{padding-top:13px}
  .passenger-welcome{grid-template-columns:34px minmax(0,1fr) auto 24px;gap:6px;min-height:48px;padding:5px 6px}.passenger-flight{min-width:94px;padding:4px 5px}.passenger-flight b{font-size:9px}.passenger-flight i{width:17px;height:17px;font-size:10px}.passenger-flight em{font-size:6px}
  .site-shell.survey-mode .done-card{align-items:center;justify-content:flex-start;padding:10px 12px 12px;overflow-y:auto}
  .site-shell.survey-mode .done-header{grid-template-columns:43px minmax(0,1fr);gap:9px;padding:8px 9px;border-radius:14px}.site-shell.survey-mode .done-header .done-mark{width:43px;height:43px;margin:0;border-radius:13px}.site-shell.survey-mode .done-header .done-mark svg{width:21px;height:21px}.site-shell.survey-mode .done-message .eyebrow{font-size:7.5px}.site-shell.survey-mode .done-message h1{margin-top:1px;font-size:13.5px;line-height:1.45}.site-shell.survey-mode .done-message p{font-size:8px;line-height:1.45}
  .site-shell.survey-mode .case-summary{margin:5px 0}.site-shell.survey-mode .done-insight{margin-top:5px}
  .miles-reward{gap:6px;margin-top:5px;padding:7px 8px;border-radius:13px}.reward-overview{grid-template-columns:49px minmax(0,1fr);gap:7px}.reward-overview .survey-reward-badge{width:46px;height:46px;border-radius:13px}.reward-overview .survey-reward-badge strong{font-size:14px}.reward-overview .miles-reward-copy>span{font-size:7px}.reward-overview .miles-reward-copy>strong{font-size:10.5px}.reward-overview .miles-reward-copy>p{font-size:7px;line-height:1.45}
  .club-join-offer{grid-template-columns:76px minmax(0,1fr) auto;gap:6px;padding:6px;border-radius:11px}.club-join-offer .club-card-stack{width:76px;min-height:52px}.club-join-offer .club-card{width:49px}.club-join-offer .club-card.gold{top:15px;left:0}.club-join-offer .club-card.senator{top:10px;left:8px}.club-join-offer .club-card.pro{top:5px;left:17px}.club-join-offer .club-card.red{top:11px;left:27px}.club-offer-copy small{font-size:5.8px}.club-offer-copy strong{margin-top:2px;font-size:8.5px}.club-offer-copy span{font-size:6.7px}.club-join-offer>a{min-height:31px;padding:5px 7px;font-size:7.3px}
}

@media(max-width:680px) and (max-height:700px){
  .site-shell.survey-mode .survey-hero{height:152px;min-height:152px;flex-basis:152px}
  .passenger-welcome{min-height:42px}.passenger-flight{padding-block:3px}
}

@media(max-width:380px){
  .passenger-welcome{grid-template-columns:31px minmax(0,1fr) 88px 22px;gap:5px}.passenger-flight{min-width:88px}.passenger-flight>span{gap:3px}.passenger-flight b{font-size:8.3px}
  .club-join-offer{grid-template-columns:70px minmax(0,1fr)}.club-join-offer>a{grid-column:2;width:100%;min-height:28px}.club-offer-copy span{display:none}.club-join-offer .club-card-stack{grid-row:1/3}
}

/* V18: remove duplicate flight details and give completion screens a confident, spacious finish. */
.passenger-flight{padding-block:7px}
.done-card{gap:12px;padding-top:30px;padding-bottom:30px}
.done-card .done-header,.done-card .case-summary,.done-card .done-insight,.done-card .miles-reward,.done-card .instagram-follow{width:min(100%,640px)}
.done-card .case-summary,.done-card .miles-reward,.done-card .instagram-follow,.done-card>.text-button{margin-top:0;margin-bottom:0}
.done-header{min-height:116px;grid-template-columns:70px minmax(0,1fr);gap:16px;padding:18px 20px;border-radius:21px;box-shadow:0 14px 32px rgba(15,39,86,.1)}
.done-header .done-mark{width:70px;height:70px;border-radius:20px}
.done-message .eyebrow{display:inline-flex;width:max-content;max-width:100%;align-items:center;gap:5px;padding:5px 9px;border-radius:999px;background:var(--soft);font-size:11px;line-height:1.35}
.done-message .eyebrow svg{flex:0 0 auto}
.done-message h1{margin-top:5px;font-size:22px;line-height:1.5}
.done-message p{margin-top:4px;font-size:11.5px;line-height:1.7}
.done-insight{min-height:72px;align-items:center;padding:15px 18px;border:1px solid color-mix(in srgb,var(--accent) 14%,#e2e7ef);border-radius:17px}
.done-insight>svg{width:24px;height:24px}.done-insight strong{font-size:13px}.done-insight span{font-size:10.5px;line-height:1.75}
.reward-overview{min-height:78px;grid-template-columns:70px minmax(0,1fr);gap:13px}
.reward-overview .survey-reward-badge{width:68px;height:68px;border-radius:19px}.reward-overview .survey-reward-badge strong{font-size:20px}
.reward-overview .miles-reward-copy>span{font-size:9.5px}.reward-overview .miles-reward-copy>strong{font-size:15px}.reward-overview .miles-reward-copy>p{font-size:9.5px}
.miles-reward{gap:11px;padding:14px 15px;border-radius:20px}
.club-join-offer{min-height:92px;grid-template-columns:138px minmax(0,1fr) auto;gap:13px;padding:10px 12px;border-radius:17px}
.club-join-offer .club-card-stack{width:138px;min-height:80px}.club-join-offer .club-card{width:82px}.club-join-offer .club-card.gold{top:25px}.club-join-offer .club-card.senator{top:17px;left:15px}.club-join-offer .club-card.pro{top:10px;left:31px}.club-join-offer .club-card.red{top:19px;left:48px}
.club-offer-copy small{font-size:7.5px}.club-offer-copy strong{font-size:12px}.club-offer-copy span{font-size:8.8px}
.club-join-offer>a{min-height:42px;padding:8px 12px;border-radius:12px;font-size:10px}
.instagram-follow{min-height:58px;grid-template-columns:42px minmax(0,1fr) auto;gap:11px;padding:8px 10px;border-radius:16px}.instagram-follow>span{width:42px;height:42px;border-radius:12px}.instagram-follow>strong{font-size:11.5px}.instagram-handles a{padding:7px 8px;font-size:9px}
.done-card>.text-button{min-height:34px;font-size:10px}

@media(max-width:680px){
  .passenger-flight{padding:6px 7px}
  .site-shell.survey-mode .done-card{gap:9px;padding:14px 12px 16px}
  .site-shell.survey-mode .done-header{min-height:100px;grid-template-columns:60px minmax(0,1fr);gap:12px;padding:13px 14px;border-radius:18px}
  .site-shell.survey-mode .done-header .done-mark{width:60px;height:60px;border-radius:18px}.site-shell.survey-mode .done-header .done-mark svg{width:27px;height:27px}
  .site-shell.survey-mode .done-message .eyebrow{gap:4px;padding:4px 8px;font-size:10.5px}.site-shell.survey-mode .done-message .eyebrow svg{width:12px;height:12px}
  .site-shell.survey-mode .done-message h1{margin-top:4px;font-size:17.5px;line-height:1.48}.site-shell.survey-mode .done-message p{margin-top:3px;font-size:9.5px;line-height:1.6}
  .site-shell.survey-mode .case-summary{min-height:76px;margin:0;border-radius:15px}.site-shell.survey-mode .case-summary>div{justify-content:center;padding:9px 7px}.site-shell.survey-mode .case-summary small{font-size:8.5px}.site-shell.survey-mode .case-summary strong{font-size:10.5px;line-height:1.5}
  .site-shell.survey-mode .done-insight{min-height:68px;margin-top:0;padding:11px 13px;border-radius:15px}.site-shell.survey-mode .done-insight>svg{width:21px;height:21px}.site-shell.survey-mode .done-insight strong{font-size:11.5px}.site-shell.survey-mode .done-insight span{margin-top:2px;font-size:9.2px;line-height:1.65}
  .miles-reward{gap:10px;margin-top:0;padding:10px 11px;border-radius:16px}.reward-overview{min-height:72px;grid-template-columns:62px minmax(0,1fr);gap:10px}.reward-overview .survey-reward-badge{width:60px;height:60px;border-radius:17px}.reward-overview .survey-reward-badge strong{font-size:17px}.reward-overview .miles-reward-copy>span{font-size:8px}.reward-overview .miles-reward-copy>strong{font-size:12.2px;line-height:1.5}.reward-overview .miles-reward-copy>p{font-size:8.4px;line-height:1.55}
  .club-join-offer{min-height:90px;grid-template-columns:102px minmax(0,1fr) auto;gap:8px;padding:8px 9px;border-radius:14px}.club-join-offer .club-card-stack{width:102px;min-height:67px}.club-join-offer .club-card{width:65px}.club-join-offer .club-card.gold{top:20px;left:0}.club-join-offer .club-card.senator{top:13px;left:11px}.club-join-offer .club-card.pro{top:7px;left:23px}.club-join-offer .club-card.red{top:15px;left:35px}.club-offer-copy small{font-size:6.5px}.club-offer-copy strong{font-size:9.7px}.club-offer-copy span{font-size:7.8px;line-height:1.55}.club-join-offer>a{min-height:38px;padding:7px 8px;font-size:8.5px}
  .instagram-follow{min-height:54px;grid-template-columns:38px minmax(0,1fr) auto;gap:8px;margin-top:0;padding:7px 8px;border-radius:14px}.instagram-follow>span{width:38px;height:38px;border-radius:11px}.instagram-follow>strong{font-size:10.5px}.instagram-handles a{padding:6px 7px;font-size:8px}
  .site-shell.survey-mode .done-card>.text-button{min-height:30px;margin-top:0;font-size:9.5px}
  .site-shell.survey-mode .done-card.theme-complaint .done-header{min-height:112px}.site-shell.survey-mode .done-card.theme-complaint .done-insight{min-height:80px}.site-shell.survey-mode .done-card.theme-complaint .miles-reward{min-height:104px}
}

@media(max-width:680px) and (max-height:650px){
  .site-shell.survey-mode .done-card{gap:5px;padding:8px 10px}
  .site-shell.survey-mode .done-header{min-height:76px;grid-template-columns:48px minmax(0,1fr);gap:8px;padding:8px 9px}.site-shell.survey-mode .done-header .done-mark{width:48px;height:48px}.site-shell.survey-mode .done-message .eyebrow{padding:3px 6px;font-size:8.5px}.site-shell.survey-mode .done-message h1{margin-top:2px;font-size:14.5px}.site-shell.survey-mode .done-message p{font-size:8px;line-height:1.45}
  .site-shell.survey-mode .case-summary{min-height:58px}.site-shell.survey-mode .done-insight{min-height:52px;padding:7px 9px}.site-shell.survey-mode .done-insight strong{font-size:9.5px}.site-shell.survey-mode .done-insight span{font-size:7.8px}
  .miles-reward{gap:5px;padding:7px 8px}.reward-overview{min-height:54px;grid-template-columns:48px minmax(0,1fr)}.reward-overview .survey-reward-badge{width:46px;height:46px}.reward-overview .miles-reward-copy>strong{font-size:10.5px}.reward-overview .miles-reward-copy>p{font-size:7px}
  .club-join-offer{min-height:62px;grid-template-columns:72px minmax(0,1fr) auto;padding:5px 6px}.club-join-offer .club-card-stack{width:72px;min-height:50px}.club-join-offer .club-card{width:47px}.club-join-offer .club-card.gold{top:14px}.club-join-offer .club-card.senator{top:9px;left:8px}.club-join-offer .club-card.pro{top:4px;left:16px}.club-join-offer .club-card.red{top:10px;left:25px}.club-offer-copy strong{font-size:8px}.club-offer-copy span{display:none}.club-join-offer>a{min-height:30px;font-size:7px}
  .instagram-follow{min-height:42px}.site-shell.survey-mode .done-card>.text-button{min-height:24px;font-size:8px}
  .site-shell.survey-mode .done-card.theme-complaint .done-header,.site-shell.survey-mode .done-card.theme-complaint .done-insight,.site-shell.survey-mode .done-card.theme-complaint .miles-reward{min-height:unset}
}

@media(max-width:380px){
  .club-join-offer{grid-template-columns:82px minmax(0,1fr)}
  .club-join-offer .club-card-stack{grid-row:1/3;width:82px}
  .club-join-offer>a{grid-column:2;width:100%;min-height:32px;white-space:normal}
  .instagram-follow{grid-template-columns:38px minmax(0,1fr)}
  .instagram-follow>strong{align-self:end}
  .instagram-handles{grid-column:2;justify-content:flex-start}
}

/* V19: centered passenger identity, faster common paths, and a fuller completion moment. */
.passenger-welcome{grid-template-columns:minmax(0,1fr) auto 26px;gap:9px;max-width:100%;min-height:58px;padding:7px 10px}
.passenger-identity{align-items:center;justify-content:center;text-align:center}
.passenger-identity strong,.survey-card[dir="rtl"] .passenger-identity strong,.survey-card[dir="ltr"] .passenger-identity strong{width:100%;margin:0;color:#0c2866;font:900 13.5px/1.35 Arial,sans-serif;letter-spacing:.42px;text-align:center;direction:ltr;unicode-bidi:isolate;text-overflow:ellipsis;white-space:nowrap}

.detected-source{display:grid;grid-template-columns:39px minmax(0,1fr) auto;align-items:center;gap:10px;margin-bottom:9px;padding:8px 10px;border:1px solid #dce5f1;border-radius:13px;background:linear-gradient(135deg,#f3f7fd,#fff)}
.detected-source>span{display:grid;width:39px;height:39px;place-items:center;border-radius:11px;color:#173b91;background:#e7eefb}
.detected-source>div{display:flex;min-width:0;flex-direction:column}.detected-source small{color:#77849a;font-size:10px;line-height:1.45}.detected-source strong{margin-top:2px;overflow:hidden;color:#10265d;font-size:12.5px;font-weight:850;line-height:1.5;text-overflow:ellipsis;white-space:nowrap}
.detected-source button{min-height:34px;padding:5px 10px;border:1px solid #cfdaeb;border-radius:9px;color:#173b91;background:#fff;font-size:10.5px;font-weight:850;cursor:pointer}

.step-pane h1,.step-pane h2,.hero-copy h1,.done-message h1{font-weight:850}
.done-card{justify-content:center;background:linear-gradient(155deg,#fff 0%,#fbfcff 56%,color-mix(in srgb,var(--soft) 48%,#fff) 100%)}
.done-card:before{height:7px;background:linear-gradient(90deg,#0b2b72,var(--accent) 48%,#ed1c2e)}
.done-card .done-header,.done-card .case-summary,.done-card .done-insight,.done-card .miles-reward,.done-card .instagram-follow{width:min(100%,660px)}
.done-card.theme-praise .done-header{border-color:#bfe4d6;background:linear-gradient(135deg,#eefaf5 0%,#fff 67%,#eef4ff 100%)}
.done-card.theme-improve .done-header{border-color:#ead7ac;background:linear-gradient(135deg,#fff8e8 0%,#fff 67%,#eef4ff 100%)}
.done-card.theme-complaint .done-header{border-color:#f0c8cd;background:linear-gradient(135deg,#fff1f3 0%,#fff 67%,#eef4ff 100%)}
.done-card.theme-praise .done-insight{background:linear-gradient(135deg,#e9f8f2,#f7fbff)}
.done-card.theme-improve .done-insight{background:linear-gradient(135deg,#fff5df,#f8faff)}
.done-card.theme-complaint .done-insight{background:linear-gradient(135deg,#fff0f1,#f8faff)}
.done-card .miles-reward{border-color:#d5deed;background:linear-gradient(145deg,#f5f8fd 0%,#fff 53%,#fff0f2 100%);box-shadow:0 12px 27px rgba(13,39,92,.08)}
.done-card .instagram-follow{border-color:#dddff0;background:linear-gradient(135deg,#fff,#faf6ff)}
.done-card .case-summary{min-height:86px;background:rgba(255,255,255,.82);box-shadow:0 8px 20px rgba(15,39,86,.05)}

@media(max-width:680px){
  .passenger-welcome{grid-template-columns:minmax(0,1fr) 102px 24px;gap:6px;min-height:50px;padding:5px 7px}
  .passenger-identity strong,.survey-card[dir="rtl"] .passenger-identity strong,.survey-card[dir="ltr"] .passenger-identity strong{font-size:12.7px;line-height:1.35}
  .passenger-flight{min-width:102px}

  .site-shell.survey-mode .done-card{justify-content:center;gap:10px;padding:16px 12px 18px;overflow-x:hidden;overflow-y:auto}
  .site-shell.survey-mode .done-header{min-height:112px;grid-template-columns:64px minmax(0,1fr);gap:13px;padding:15px 16px;border-radius:19px}
  .site-shell.survey-mode .done-header .done-mark{width:64px;height:64px;border-radius:19px}.site-shell.survey-mode .done-header .done-mark svg{width:29px;height:29px}
  .site-shell.survey-mode .done-message .eyebrow{padding:5px 9px;font-size:11px;line-height:1.4}
  .site-shell.survey-mode .done-message h1{margin-top:5px;font-size:18.5px;line-height:1.55}.site-shell.survey-mode .done-message p{margin-top:4px;font-size:10.3px;line-height:1.72}
  .site-shell.survey-mode .case-summary{min-height:82px;border-radius:16px}.site-shell.survey-mode .case-summary>div{padding:10px 7px}.site-shell.survey-mode .case-summary small{font-size:9px}.site-shell.survey-mode .case-summary strong{font-size:11px;line-height:1.55}
  .site-shell.survey-mode .done-insight{min-height:76px;padding:13px 15px;border-radius:16px}.site-shell.survey-mode .done-insight>svg{width:23px;height:23px}.site-shell.survey-mode .done-insight strong{font-size:12.2px}.site-shell.survey-mode .done-insight span{font-size:9.8px;line-height:1.72}
  .miles-reward{gap:11px;padding:12px;border-radius:18px}.reward-overview{min-height:78px;grid-template-columns:66px minmax(0,1fr)}.reward-overview .survey-reward-badge{width:64px;height:64px;border-radius:18px}.reward-overview .survey-reward-badge strong{font-size:18px}.reward-overview .miles-reward-copy>span{font-size:8.5px}.reward-overview .miles-reward-copy>strong{font-size:13px;line-height:1.55}.reward-overview .miles-reward-copy>p{font-size:8.8px;line-height:1.62}
  .club-join-offer{min-height:100px;grid-template-columns:108px minmax(0,1fr) auto;gap:9px;padding:9px 10px;border-radius:15px}.club-join-offer .club-card-stack{width:108px;min-height:72px}.club-join-offer .club-card{width:69px}.club-join-offer .club-card.gold{top:21px}.club-join-offer .club-card.senator{top:14px;left:12px}.club-join-offer .club-card.pro{top:8px;left:25px}.club-join-offer .club-card.red{top:16px;left:38px}.club-offer-copy small{font-size:6.8px}.club-offer-copy strong{font-size:10.2px;line-height:1.5}.club-offer-copy span{font-size:8.1px;line-height:1.6}.club-join-offer>a{min-height:40px;padding:7px 9px;font-size:8.8px}
  .instagram-follow{min-height:58px;grid-template-columns:40px minmax(0,1fr) auto;padding:8px 9px;border-radius:15px}.instagram-follow>span{width:40px;height:40px}.instagram-follow>strong{font-size:11px}.instagram-handles a{font-size:8.3px}
  .site-shell.survey-mode .done-card>.text-button{min-height:32px;font-size:10px}
  .detected-source{min-height:54px;margin-bottom:7px;padding:6px 8px}.detected-source>span{width:36px;height:36px}.detected-source small{font-size:9.5px}.detected-source strong{font-size:12px}.detected-source button{min-height:32px;font-size:10px}
}

@media(max-width:680px) and (max-height:650px){
  .site-shell.survey-mode .done-card{justify-content:flex-start;gap:5px;padding:8px 10px}
  .site-shell.survey-mode .done-header{min-height:78px;grid-template-columns:49px minmax(0,1fr);gap:8px;padding:8px 9px}.site-shell.survey-mode .done-header .done-mark{width:49px;height:49px}.site-shell.survey-mode .done-message .eyebrow{padding:3px 6px;font-size:8.8px}.site-shell.survey-mode .done-message h1{margin-top:2px;font-size:14.8px}.site-shell.survey-mode .done-message p{font-size:8.2px;line-height:1.48}
  .site-shell.survey-mode .case-summary{min-height:58px}.site-shell.survey-mode .done-insight{min-height:54px;padding:7px 9px}.site-shell.survey-mode .done-insight strong{font-size:9.8px}.site-shell.survey-mode .done-insight span{font-size:8px}
  .miles-reward{gap:5px;padding:7px 8px}.reward-overview{min-height:55px;grid-template-columns:49px minmax(0,1fr)}.reward-overview .survey-reward-badge{width:47px;height:47px}.reward-overview .miles-reward-copy>strong{font-size:10.7px}.reward-overview .miles-reward-copy>p{font-size:7.2px}
  .club-join-offer{min-height:64px;grid-template-columns:74px minmax(0,1fr) auto;padding:5px 6px}.club-join-offer .club-card-stack{width:74px;min-height:50px}.club-join-offer .club-card{width:48px}.club-offer-copy strong{font-size:8.2px}.club-offer-copy span{display:none}.club-join-offer>a{min-height:30px;font-size:7.2px}
  .instagram-follow{min-height:43px}.site-shell.survey-mode .done-card>.text-button{min-height:24px;font-size:8px}
}

@media(max-width:380px){
  .passenger-welcome{grid-template-columns:minmax(0,1fr) 91px 22px;gap:5px}.passenger-flight{min-width:91px}.passenger-identity strong,.survey-card[dir="rtl"] .passenger-identity strong,.survey-card[dir="ltr"] .passenger-identity strong{font-size:11.8px;letter-spacing:.2px}
  .club-join-offer{grid-template-columns:84px minmax(0,1fr)}.club-join-offer .club-card-stack{width:84px}.club-join-offer>a{grid-column:2;width:100%}
}